Rivian

Patient Operations Coordinator

Rivian

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Florida • United States

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Salary

💰 $40,000 - $50,000 per year

About the role

  • Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind.
  • Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses.
  • Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust.
  • Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions.
  • Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation.
  • Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences.
  • Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information.
  • Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications.
  • Schedule new intakes and inform patients of the next steps for their appointment.
  • Act as a liaison between patients and providers to ensure sufficient support and positive results.
  • Support additional department responsibilities that nurture existing patient relationships and support their mental health journey.
  • Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information.
  • Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience.
  • Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details.
  • Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake.
  • Support cross-team collaboration for the benefit of patient care.
  • Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind’s services.
  • Participate in team meetings and contribute to a collaborative, growth-oriented work environment.
  • Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential.

Requirements

  • Required Education Level: High School Diploma or equivalent
  • 2+ years of customer service experience
  • A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance)
  • One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
  • Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone)
  • Knowledge of insurance verification processes and explanation of benefit coverage preferred
  • Demonstrates flexibility in adapting to various processes as needed
  • Experience working in a team environment with the ability to adapt to changing priorities
  • Knowledge of mental health professional licenses (MD, NP, SW)
  • Close attention to detail with exceptional organizational skills
  • HIPAA Compliance Knowledge
  • Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce)
  • Intermediate computer skills and technical aptitude required.
  • Well-organized and efficient approach to tasks and projects.
Benefits
  • Medical Coverage - HDHP, PPO or PPO Buy-Up
  • Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
  • Dental & Vision Insurance
  • Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
  • Front-Loaded Paid Time Off (PTO)
  • Observed Holidays & Annual Office Closure
  • Medical & Parental Leave (in accordance with State and Federal Laws)
  • Bereavement Leave / Pet Bereavement Leave
  • Competitive Pay
  • 401(k) Retirement Plan and employer match
  • Employee Referral Program
  • Commuter Transit and Parking Voluntary Benefit
  • Professional Development Stipend after 1st Work Anniversary
  • Paid Professional Development Days after 1st Work Anniversary
  • Learning & Development Resources
  • Short-Term & Long-Term Disability
  • Group Life/AD&D Insurance
  • Employee Assistance Program (EAP)
  • Voluntary Benefits
  • Quarterly Wellness Activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceoffice administrationmedical office operationsinsurance verificationbenefit explanationschedulingdocumentationdata entrypatient intakereport management
Soft Skills
professionalismempathypatiencecultural sensitivitycommunicationteam collaborationorganizational skillsflexibilityattention to detailproblem-solving