Rivian

Director of Outreach and Partner Success, Sales, Business Development, Relationship Management, Mental Healthcare Services

Rivian

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $115,000 - $125,000 per year

Job Level

Lead

About the role

  • Manage and lead a team of Relationship Managers, ensuring that performance goals are met or exceeded
  • Develop and operationalize the GTM strategy for efficient new market penetration
  • Identify, negotiate, and implement strategic partnerships with employers, benefits consultants, and TPAs
  • Develop and execute a comprehensive prospecting strategy to generate new business opportunities through various channels, including cold outreach, referrals, email campaigns, and networking events
  • Create, build, and manage new and existing relationships with referral sources and partners across priority markets
  • Cultivate a deep understanding of the products and capabilities of both Rivia Mind and potential partners to identify opportunities to create mutual value for both parties
  • Establish standard outreach methods to create consistency in team performance
  • Serve as the primary point of contact between Rivia Mind and partner organizations, ensuring ongoing needs are met and maintaining a client-centric focus
  • Utilize CRM tools such as Salesforce to accurately track partnership activities, communication, and market data
  • Establish key performance indicators (KPIs) to measure the success of partnership initiatives. Track and analyze performance metrics to evaluate the effectiveness of partnerships and identify areas for optimization and improvement
  • Act as the in-house expert on relevant markets, providing insights and guidance to internal teams as needed
  • Actively participate and contribute to strategic planning and ongoing operational improvement of Rivia Mind’s position within existing and new markets, growth objectives, initiatives, and referral process improvements
  • Gather and analyze data to inform decision-making; develop a diversified growth plan specific to varying referral types and states
  • Design strategies to better support and engage strategic and key referral partners across different channels
  • Manage current business relationships and identify new opportunities to grow business
  • Predict the needs of partners and develop a proactive plan to address them while focusing on Rivia Mind growth objectives
  • Partner with internal teams to ensure partnerships are properly implemented and processes/operations are set up to drive a successful partnership
  • Collaborate with Marketing to develop collateral and messaging frameworks that effectively support outreach, presentations, and engagement with prospective and existing partners and referral sources
  • On a monthly basis, synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and business development strategies
  • Serve as a professional representative of Rivia Mind at conferences and networking events, both in person and via conference call, engaging prospective partners and referral sources with clear, compelling communication about our services and mission
  • Responsible for the team’s overall performance; provide ongoing training, mentorship, and constructive feedback to promote team development and excellence
  • Own team performance through regular feedback, performance management, and active participation in review cycles
  • Ensure department goals and individual team member goals align with department and company objectives and are tracked through ongoing check-ins
  • Facilitate an engaging and collaborative weekly meeting with your team or key direct reports (disseminate pertinent information, provide guidance as needed, organize workflows with a clear understanding of duties and delegate tasks, review priorities, status updates on tasks and special projects, and promote co-learning opportunities to grow talent)
  • As needed in partnership with People Operations, curate job descriptions for applicable new or refined roles and participate in the interview, hiring, and onboarding process
  • Collaborate with additional team members and departments as needed to support proper due diligence, business expansion, and strategic planning efforts, co-learning engagements, process refinement, or execution of tasks and projects
  • Be an ambassador of Rivia Minds culture through exemplifying our values and working with our mission at the forefront
  • Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential
  • Perform other related role and team function duties as assigned by department and group leaders

Requirements

  • Bachelor's Degree
  • At least 5 years of experience in Sales, Business Development, and/or Account Management
  • Experience working in Healthcare or Mental Healthcare industry required
  • Experience in sales or account management leadership
  • 5+ years of experience in behavioral health or healthcare strongly preferred
  • Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B setting
  • Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs
  • Ability to energize, communicate, and build rapport at all levels within an organization
  • Ability to travel 40% of the time for meetings with potential partners
  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
  • Experience with department budget maintenance is preferred
  • Experience managing growth-focused teams, including sales coaching and KPI reporting
  • Experience interpreting and creating growth strategies based on CRM data
  • Effective usage of time, and other resources (personnel, platforms, etc.)
  • Efficiently work in a remote-first model
  • Process improvement and project coordination mindset
  • Demonstrated ability to lead and connect with authenticity, humility, and warmth in team settings and external environments.
  • Proficiency with Google Suite, Monday.com, CRM (Salesforce preferred), scheduling, and video conferencing technologies
  • Work authorized in the United States and native or bilingual English proficiency