Patient Operations Coordinator, Patient Intake / Insurance Verification
Rivian
Clinical Operations Coordinator
RIVIA Mind
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $52,000 per year
Job Level
JuniorMid-Level
About the role
- Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience
- Review clinical dashboards for continual improvement and quality assurance
- Assessment and distribution of weekly clinical dashboards
- Coordinate clinicians’ calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings
- Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices
- Support the facilitation of patient transfers as necessary
- Troubleshoot EHR systems and business platforms to resolve technical issues efficiently
- Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR
- Provide onboarding support by training and assisting incoming clinicians
- Close out patient charts with appropriate documentation and notification
- Periodically review the Website Directory of providers and escalate discrepancies
- Evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities
- Serve as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance and operational support
- Liaise with patients on behalf of providers and collaborate with other departments
- Utilize CRM and dashboards to monitor productivity, documentation compliance, and patient reengagement opportunities
- Generate and review clinician-related reports such as missing notes, deleted notes, unlocked notes, and patients without follow-up appointments
- Identify opportunities to re-engage patients who have paused or discontinued care and implement outreach strategies
- Develop and maintain collaborative professional relationships between operations and clinical departments
- Communicate effectively with clinicians regarding operational needs and expectations
- Monitor clinician behavior for alignment with clinical guidelines and surface concerns to leadership
- Review and resolve patient complaints
- Provide structured, actionable feedback to clinicians regarding documentation and performance
- Perform role-specific projects and own specific process areas as assigned by Supervisor
- Serve as backup for ePrescribing, DocuSign, fax tasks, and other administrative systems
Requirements
- Required Education Level: High School Diploma or equivalent
- Degree in healthcare, business, operations or compliance preferred
- Two years of healthcare setting, business operations and clinical provider experience
- Desire to assess processes and collaborate on effective solutions
- Organized and detail-oriented
- Comfortable navigating change, shifting priorities, and adhering to evolving workflows
- Ability to build partnerships and foster collaborative relationships across the organization
- Self-motivated and able to work autonomously
- Conflict resolution
- Customer service
- Experience with provider relations, healthcare operations, or clinical team support strongly preferred
- Competent use of EMR tools such as IntakeQ is preferred
- CRM experience with Salesforce is a plus
- Data Analysis & Dashboard Management is preferred
- Team oriented
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)
- Intermediate computer skills and technical aptitude required
- Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time.
