Provider Support Specialist
Groups Recover Together
Client Service Representative
Innovetive Petcare
part-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteSalary
💰 $13 - $16 per hour
Job Level
Mid-LevelSenior
About the role
- Provide exceptional service to clients, ensuring a positive and professional experience.
- Greet clients and their pets with warmth and empathy upon arrival at the clinic.
- Address client inquiries about services, procedures, and clinic policies with accuracy and professionalism.
- Efficiently handle incoming phone calls, addressing client needs and managing appointment requests.
- Provide detailed information and guidance on veterinary services, procedures, and health-related questions.
- Relay pertinent information between clients and veterinary staff, facilitating clear communication.
- Schedule, confirm, and manage appointments for veterinary consultations, treatments, and follow-up visits; optimize the appointment schedule.
- Oversee check-in and check-out procedures, including collecting payments, processing transactions, and issuing receipts.
- Accurately record and update client and patient information in the clinic’s EMR system.
- Assist with administrative tasks including filing, data entry, and preparing client/patient information for the veterinary team.
- Handle client concerns, complaints, and requests; resolve issues promptly and escalate complex matters to management or the veterinary team when necessary.
- Collaborate with veterinarians, technicians, and support staff to ensure cohesive and efficient clinic operations.
Requirements
- Strong background in customer service; detail-oriented and proactive.
- Preference for experience in veterinary or medical settings.
- Ability to greet clients and their pets with warmth and empathy.
- Excellent verbal communication and phone-handling skills.
- Experience scheduling, confirming, and managing appointments.
- Ability to collect payments, process transactions, and issue receipts.
- Experience recording and updating client and patient information in an electronic medical record (EMR) system.
- Administrative skills: filing, data entry, and maintaining accurate patient records.
- Ability to handle client concerns, complaints, and requests with empathy and efficiency; escalate when necessary.
- Ability to collaborate with veterinarians, technicians, and support staff and assist technical team with clerical tasks.
