Engineering Tech Lead, Microsoft 365
Core Specialty Insurance Holdings, Inc.
Azure
IT Support Engineer
Rivada Space Networks
full-time
Posted on:
Origin: • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- Provide first- and second-level technical support for all Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
- Troubleshoot user issues related to email, calendar, file sharing, collaboration, and communication within the M365 ecosystem
- Assist with user account management, including onboarding, offboarding, and password resets
- Monitor and maintain the health of the Microsoft 365 environment, ensuring optimal performance and reliability
- Configure and troubleshoot Microsoft 365 applications on various devices (laptops, desktops, mobile)
- Assist with software installations, updates, and patches for Microsoft 365-related applications
- Provide basic troubleshooting for hardware and software issues on user devices
- Create and maintain clear and concise documentation for Microsoft 365 processes, procedures, and troubleshooting guides
- Contribute to the knowledge base and share expertise with the IT team
- Train users on new features and best practices within the Microsoft 365 environment
Requirements
- Associate degree in Information Technology, Computer Science, or a related field
- 4+ years of experience in IT support or a similar role
- Demonstrated expertise with Microsoft 365 administration and troubleshooting
- Experience with Windows operating systems and common office productivity software
- Microsoft 365 certification is a plus
- Solid understanding of Microsoft 365 architecture, features, and administration tools
- Proficiency in troubleshooting network connectivity, email delivery, and other common M365 issues
- Familiarity with Active Directory, Azure AD, and other relevant technologies
- Excellent customer service and communication skills
- Ability to explain technical concepts in simple terms
- Patience and empathy when working with users of varying technical proficiency
- Strong problem-solving and analytical skills
