Support Engineer

• You handle the installation, configuration, and deployment of our software for new customers
• In addition, you support existing customers by applying updates and performing professional troubleshooting
• You advise customers on technical installation and rollout scenarios for our software within their IT infrastructure
• As the central point of contact, you independently and efficiently analyze, classify, and resolve customers' technical inquiries
• You work closely with Development and Customer Success teams to resolve complex customer issues and ensure high service quality
• You take ownership of the entire technical implementation process and, when needed, coordinate alignment between customers and internal specialists

IT Support Engineer – 1st/2nd Level

IT Support Engineer – 2nd/3rd Level