Rivada Space Networks

Support Engineer

• Provide first- and second-level technical support for all Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
• Troubleshoot user issues related to email, calendar, file sharing, collaboration, and communication within the M365 ecosystem
• Assist with user account management, including onboarding, offboarding, and password resets
• Monitor and maintain the health of the Microsoft 365 environment, ensuring optimal performance and reliability
• Configure and troubleshoot Microsoft 365 applications on various devices (laptops, desktops, mobile)
• Assist with software installations, updates, and patches for Microsoft 365-related applications
• Provide basic troubleshooting for hardware and software issues on user devices
• Create and maintain clear and concise documentation for Microsoft 365 processes, procedures, and troubleshooting guides
• Contribute to the knowledge base and share expertise with the IT team
• Train users on new features and best practices within the Microsoft 365 environment

IT Support Engineer