Ritchie Bros.

Account Manager

• Learn Territory Management: Prospecting & Developing Business, Planning & Pipeline Management.
• Trained in Selling Skills: Call Preparation, Relationship Building, Building Rapport, Identifying Needs, Delivering Value & Gaining Commitment
• Learn Procedures & Processes: Deal Management Auction Operations & Customer Service.
• Learn Equipment & Sector Knowledge: Heavy Equipment Knowledge, Maximizing Equipment Values, Market Knowledge.
• Perform other duties as assigned.

Trainee Territory Manager

• Contacting customers who are interacting with Ritchie Bros. with the goal of obtaining a completed credit application that will lead to a financing transaction.
• Making outbound calls to customers who have purchased equipment at a recent Ritchie Bros. auction.
• Satisfying the needs of all financing inquiries from customers who interacting with Ritchie Bros. auction.
• Marketing to and educating the customer on the Ritchie Bros. Financial Services product offering.
• Establishing equipment financing pre-approvals for customers’ future purchases.
• Providing rate quotation information to customer.
• Closing customer on terms and conditions of approval.
• Execute on the Follow the Customer strategy, where applicable.
• Execute on the re-seller strategy to engage end user customers.

Implementation Specialist

• Lead end-to-end implementation of operational initiatives, including process changes, system deployments, policy updates, and new ways of working.
• Develop and execute detailed implementation plans addressing scope, sequencing, resourcing, dependencies, readiness, and risk mitigation.
• Assess site and regional readiness for change and proactively identify adoption risks ahead of rollout.
• Serve as the primary point of contact for site leaders, regional operations teams, and frontline stakeholders throughout implementation.
• Identify, assess, and actively manage operational, safety, schedule, and adoption risks associated with implementation activities.
• Define and track implementation success measures such as adoption, compliance, efficiency, quality, safety, throughput, process consistency, and reduction in rework or operational variance.

Operations Excellence Implementation Manager

• End-to-End Implementation Delivery : Lead end-to-end implementation of operational initiatives, including process changes, system deployments, policy updates, and new ways of working. Develop and execute detailed implementation plans addressing scope, sequencing, resourcing, dependencies, readiness, and risk mitigation. Coordinate activities across Operations, Technology, Change Management, Training, Safety, and other enabling teams. Maintain accountability for implementation outcomes, including adoption, operational stability, and measurable performance impact. **• Operational Readiness and Adoption : Assess site and regional readiness for change and proactively identify adoption risks ahead of rollout. Partner with Change Management and Training teams to ensure communications, learning materials, and job aids to enable effective frontline adoption. Validate that new processes, tools, and workflows are practical, safe, and usable in live auctions, yards, and field environments, and ensure they are embedded into standard operating procedures and daily routines. **• Stakeholder Engagement and Field Partnership : Serve as the primary point of contact for site leaders, regional operations teams, and frontline stakeholders throughout implementation. Facilitate working sessions, site visits, pilots, and rollout activities. Gather, synthesize, and translate frontline feedback into actionable insights while balancing enterprise standardization with site-level operational realities. Build trust and influence outcomes without direct authority. **• Risk, Issue, and Dependency Management : Identify, assess, and actively manage operational, safety, schedule, and adoption of risks associated with implementation activities. Track and manage dependencies across teams and initiatives, escalate issues appropriately, and provide clear analysis and recommendations. During live rollouts, make real-time decisions to protect operational continuity, employee safety, and customer experience. **• Measurement, Reporting, and Continuous Improvement : Define and track implementation success measures such as adoption, compliance, efficiency, quality, safety, throughput, process consistency, and reduction in rework or operational variance. Provide clear, structured reporting to Operations Excellence leadership and senior stakeholders. Capture lessons learned and contribute to the development of repeatable implementation frameworks, playbooks, and best practices to strengthen organizational capability over time. **• Governance and Decision Support : Determine rollout sequencing, site-level adaptations, and implementation approaches within approved scope and governance. Make go/no-go recommendations for pilots and broader deployment and support prioritization and resourcing decisions through data-driven insight and operational judgment • Operational Excellence Capability Building : Contribute to the advancement of Operations Excellence standards by reinforcing disciplined execution, continuous improvement practices, and consistent implementation approaches across the organization. **• Other duties as assigned

Operations

• addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office
• performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles
• assist with upkeep and maintenance of vehicles throughout the sale process.

Heavy Equipment Operator, Operations Assistant – 2 week travel trips

Accounts Receivable

• Responsible for confirming bid deposits and payments
• Uploads auction transactions and enter all accounting adjustments including deductions, price adjustments, collapses, sales tax, pilferage
• Processes refunds for overpayments, bid deposits, collapses, price adjustments, and tax adjustments
• Ensures appropriate authorizations and policies are adhered to with respect to adjustments
• Generates invoices to bill customers, consignors and inter-company subsidiaries
• Assists sale site in collections and reconciling customer accounts; investigate and resolve any delinquencies
• Notifies departments regarding pertinent receivable balances, adjustments and holdbacks in accordance with timelines
• Scrutinize aging of accounts receivable and provide input to management for determining allowance for doubtful accounts (AFDA) per policy
• Responsible for Reconciling AR sub-ledger to general ledger; Assist with month end closing and reporting and process monthly finance charges as applicable
• Reviews sale site set-up to ensure that tax and administrative fees are correctly inputted
• Research and respond to customer inquiries; Maintain customer account information; Filing and sorting paperwork
• Perform other duties as assigned

Trainee Territory Manager

Account Manager

Operations Excellence Implementation Manager

Operations Excellence Implementation Manager

Heavy Equipment Operator, Operations Assistant – 2 week travel trips

Accounts Receivable Specialist