Solutions Engineer

• Act as a technical pre-sales specialist working alongside High Touch Account Executives, Wholesale Channel Partners and end customers
• Maintain in-depth knowledge of RingCentral ContactCentre & AI Portfolio, RingCX, OEM partners, RingSense AI, and RingCentral UC portfolio
• Work with end customers and partners to understand and translate business requirements into solutions that deliver business benefits
• Provide partner enablement and training, conduct remote and onsite product demonstrations, and validate solutions via Proof of Concepts (POC)
• Monitor and support SE collaborative teams; manage customer feature requests and documentation for the product team
• Perform lab testing, continued education on the platform and technologies, and support channel-related trade shows and events
• Coordinate and lead discovery sessions to understand customer business requirements and objectives
• Create repeatable sales support collateral: Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns
• Provide industry, technical, and product insight to partners and customers to deliver maximum value
• Deliver technical demonstrations, product overviews and sales presentations outlining expected CX and UX
• Develop and maintain expert understanding of all RingCentral applications and products
• Represent RingCentral at conferences, industry, partner and sales events when requested
• Act as subject matter expert for products/technologies and provide consultative support to other Solutions Consultants
• Provide direct support for technical fulfillment of RFI’s, RFQ’s and RFP’s in assigned territory
• Manage customer feature requests including documentation, prioritization and driving development with the product team
• Continued education on the platform and underlying technologies; moderate travel may be required

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