Engineer

• Engineer, support, and manage Tala's global telephony environment (VoIP, Asterisk PBXs, Five9, call recording) to maintain high quality and availability.
• Ensure high availability of PBX servers, softphones, network connectivity, and related hardware to achieve 99.9% uptime.
• Collaborate with Operations and Shared Services to strategize and implement a unified communications platform.
• Administer and optimize Five9 dialer platform(s): user management, campaign configuration, performance monitoring, troubleshooting.
• Manage SIP trunking infrastructure globally: ensure call quality, capacity, cost-effectiveness, negotiate with SIP providers, optimize routing.
• Administer and maintain Asterisk PBX systems globally: configuration, upgrades, security patching, custom dial plans, integrations.
• Manage GSM gateway infrastructure (primarily Philippines): troubleshoot connectivity and optimize mobile routing.
• Provide Tier 2/3 global telephony support and develop monitoring dashboards and alerts to proactively identify and resolve issues.

Global Telephony Engineer

Middleware Engineer

Maintenance Engineer

Engineer/Rep – Technical Services

HSE Engineer

Black Belt Engineer