Solutions Architect, Connectivity
Five9
CloudDNSSFDCTCP/IPVoIP
Customer Success Manager
RingCentral
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $70,700 - $101,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudFirewallsTCP/IPVoIP
About the role
- Serve as direct support function for RingCentral’s valued and high-profile customers
- Act as point person for larger customers, interfacing and orchestrating internal efforts with acquisition, implementation, technical support
- Develop strong customer relationships and serve as RingCentral trusted partner
- Proactively drive adoption across RingCentral’s product technology stack to ensure customers maximize ROI
- Facilitate QBRs, execute mutual success plans, address technical demands and engage appropriate resources for timely escalation
- Mitigate churn risk and protect portfolio MRR growth; maintain and grow monthly recurring revenue
- Project management: quarterback internal and external initiatives
- Act as sales liaison and build internal relationships to drive account expansion; manage partner relationships
- Partner cross-functionally with support, professional services, sales and marketing to create customer success and account growth
- Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews
Requirements
- Candidate must reside in CST or MST state
- 3 to 7 years plus of direct and verifiable major accounts-level customer success experience
- Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals
- Driven by personal, team and company achievement with a commitment to excellence
- Possess a blend of technical expertise and sales acumen with a strong customer-centric mentality
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- Experience and comfort interacting with and influencing C-level executives
- Strong communication skills – written and verbal – with understanding of situational best practices
- Excellent presentation skills – from small to large audiences
- Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
- Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred
- Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
- BS or equivalent education and relevant experience
