RH.com

Business Development Rep

• Initiate the sales process.
• Prospect medium and large enterprises.
• Qualify leads and identify those with the highest purchase potential.
• Manage the sales funnel.
• Present the company's solution via phone calls.
• Conduct proactive outreach to schedule meetings for sales executives.

SDR Outbound / BDR

Customer Support

• Manage an ERP customer portfolio
• Lead onboarding and ongoing customer success processes
• Monitor the customer journey, ensuring adoption and effective use of the system
• Conduct regular success meetings with customers
• Monitor portfolio health indicators (usage, engagement, churn risk, health score)
• Work consultatively, understanding the customer's business and management processes
• Identify upsell and cross-sell opportunities in partnership with the sales team
• Act as a bridge between the customer and internal teams (product, support, implementation)
• Address cancellation risks and develop retention plans
• Provide product feedback based on customer experience

Customer Success Analyst

Executive

• Expand opportunity generation through the SAP Business One ecosystem and strategic partnerships within the engineering sector.
• Develop and execute a pipeline-generation strategy through VARs (Value-Added Resellers) within the SAP Business One ecosystem.
• Strengthen relationships with existing partners and identify new opportunities for joint initiatives.
• Design and implement demand-generation activities with VARs, consultancies, and strategic partners.
• Build relationships with associations, professional bodies, and organizations related to the engineering sector.
• Promote co-marketing initiatives, events, webinars, and campaigns focused on generating commercial opportunities.
• Collaborate with Marketing and Sales teams to accelerate conversion of generated opportunities.
• Monitor pipeline, opportunity, and revenue metrics originating from partners.

SDR Outbound / BDR

Customer Success Analyst

Business and Relationship Executive – Mid/Senior