Customer Success Analyst

RH.com

Analista de Sucesso do Cliente responsável por gerenciar carteira de ERP. Conduz onboarding e acompanha jornada do cliente com foco em sucesso e retenção.

Posted 7/1/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage an ERP customer portfolio
Lead onboarding and ongoing customer success processes
Monitor the customer journey, ensuring adoption and effective use of the system
Conduct regular success meetings with customers
Monitor portfolio health indicators (usage, engagement, churn risk, health score)
Work consultatively, understanding the customer's business and management processes
Identify upsell and cross-sell opportunities in partnership with the sales team
Act as a bridge between the customer and internal teams (product, support, implementation)
Address cancellation risks and develop retention plans
Provide product feedback based on customer experience

Requirements

What you’ll need

Previous experience in Customer Success within SaaS
Knowledge of or familiarity with ERP systems
Bachelor's degree (Business Administration, Engineering, Systems/IT, or related fields)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account RH.com Website LinkedIn All Job Openings 1 - 10 employees Founded 2007 👥 HR Tech 🎯 Recruiter HR Tech
Recruitment RH. com is a Brazilian remote HR and recruitment firm providing strategic recruitment and selection, HR implementation, psychological assessments, training and development, and LinkedIn/career consulting for both companies and candidates. They deliver online, humanized HR services across Brazil—connecting employers to qualified talent, offering candidate placement and mentoring, and creating customized people solutions to reduce turnover and improve performance. Customer Success Analyst Job not on LinkedIn 🔥 16 minutes ago 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage an ERP customer portfolio
Lead onboarding and ongoing customer success processes
Monitor the customer journey, ensuring adoption and effective use of the system
Conduct regular success meetings with customers
Monitor portfolio health indicators (usage, engagement, churn risk, health score)
Work consultatively, understanding the customer's business and management processes
Identify upsell and cross-sell opportunities in partnership with the sales team
Act as a bridge between the customer and internal teams (product, support, implementation)
Address cancellation risks and develop retention plans
Provide product feedback based on customer experience 🎯 Requirements
Previous experience in Customer Success within SaaS
Knowledge of or familiarity with ERP systems
Bachelor's degree (Business Administration, Engineering, Systems/IT, or related fields) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Assistant 🕒 4 days ago FIT Economia de Energia 201 - 500 ⚡ Energy 🏪 Marketplace 👥 B2C Website LinkedIn All Job Openings Providing initial client support and inquiries for FIT Energia, a clean energy platform, and ensuring positive experiences. Responsible for efficiently handling client doubts and demands. 🏢🏡 Belo Horizonte – Hybrid 💵 R$2.3k - R$3.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Intelligence Manager 🕒 4 days ago Sólides 501 - 1000 📚 Education 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at Sólides leading intelligence in customer data for enhanced business decisions and growth. Responsible for monitoring health scores, analyzing data patterns, and guiding team collaborations. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Intelligence Manager 🕒 4 days ago Sólides 501 - 1000 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Leading Customer Success analytics strategy and team at Sólides, enhancing data-driven decisions. Focused on improving client engagement and satisfaction through intelligent data insights. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Analyst 🕒 6 days ago Faculdade Unimed 51 - 200 📚 Education 🤝 B2B Website LinkedIn All Job Openings Customer Success Analyst at Faculdade Unimed enhancing student experiences and managing critical cases. Fostering retention and satisfaction through active listening and strategic interventions. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Intelligence Manager 🕒 May 23 iestro 1 - 10 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Gerente de Inteligência em Customer Success liderando a análise da performance e comportamento da base de clientes. Conectando dados e orientando decisões de negócio com foco em resultados. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Certifications

Bachelor's Degree