Senior Systems Engineer
Great Place To Work US
CitrixFirewallsTCP/IPVMware
Client Services Engineer
RFA
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CitrixCyber SecurityDNSVMware
About the role
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
- 4-7 years of related IT experience in an enterprise or server based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high-level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
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