Systems Engineer

• Support anti-spam, web-filtering, network perimeter defence appliances and remote access solutions
• Manage and support storage and virtualization platforms
• Act as an escalation point for matters concerning server, systems and cloud infrastructure.
• Supporting Severs, Active Directory, Exchange, and handling all phases of maintenance and upgrades.
• Supporting Azure, 365, Intune, AVD, Conditional Access, App Registrations, and other Microsoft cloud technologies.
• Coordinate all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure.
• Facilitate the definition of service levels and customer requirements.
• Work with clients to determine their needs and assess solutions for improving delivery processes.
• Provide updates and documentation on tickets and to clients.
• Handle advanced systems related questions for Clients.
• Work directly with vendors on third party server\software deployment.
• Attend meetings and gather requirements relating to new initiatives such as onsite infrastructure deployment, relocations, cloud provisioning etc.
• Work closely with technical colleagues to develop Client solutions.
• Provide timely and regular communication to Clients on client-facing tickets.
• Manage and triage queue of tickets.
• Maintain accurate, detailed, and timely records of all time spent on ticket resolution.

Senior Systems Engineer

• This role provides escalation support for server and cloud systems to RFA and its clients while supervising a Systems Administrators team.
• Support areas include all client and RFA computer infrastructure.
• Organizing highly complex activities for IT development, task coordination, implementation, and maintenance of technology initiatives.
• Manage and supervise the Systems Engineering team to delivery client support on-time to meet RFA’s client expectations and SLA standards.
• Maintain progress, able to balance task completion, track progress and drive assignments to completion while communicates status and issues with upper Management.
• Implement, manage and evaluate System Administration operation processes and procedures, in accordance with the standards and procedures set out by the organization.
• Support anti-spam, web-filtering, network perimeter defence appliances and remote access solutions.
• Manage and support storage and virtualization platforms.
• Act as an escalation point for matters concerning server, systems and cloud infrastructure.
• Supporting Servers, Active Directory, Exchange, and handling all phases of maintenance and upgrades.
• Supporting Azure, 365, Intune, AVD, Conditional Access, App Registrations, and other Microsoft cloud technologies.
• Coordinate all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure.
• Facilitate the definition of service levels and customer requirements.
• Work with clients to determine their needs and assess solutions for improving delivery processes.
• Provide updates and documentation on tickets and to clients.
• Handle advanced systems related questions for Clients.
• Work directly with vendors on third party server software deployment.
• Attend meetings and gather requirements relating to new initiatives such as onsite infrastructure deployment, relocations, cloud provisioning etc.
• Work closely with technical colleagues to develop Client solutions.
• Provide timely and regular communication to Clients on client-facing tickets.
• Manage and triage queue of tickets.
• Maintain accurate, detailed, and timely records of all time spent on ticket resolution.

Lead Systems Engineer

Security Operations

• Responsible for working in a 24x7 Security Operation Center (SOC) environment.
• Monitor, prioritize, correlate, analyze, and escalate security data from multiple sources including, but not limited to SIEM and endpoint EDR solutions.
• Independently follow established procedures to investigate, escalate, contain, and/or eradicate malicious activity.
• Document all activities during incident identification and provide leadership with status updates during the life cycle of an incident. Log and record all security events to internal ticketing system.
• Communicate and collaborate with the analyst team for situational awareness.
• Support network mapping and vulnerability scanning as required.
• Build and develop professional working relationships with fellow analysts.
• Assist and communicate to foster collaboration and support a team approach to operations.
• Support process improvement.
• Respond to client security related inquiries.

SOC Analyst

Compliance

• Lead and conduct client risk assessment and gap analysis engagements against relevant regulatory frameworks and guidelines (CSSF, DORA, GDPR, EBA, FCA)
• Client technology and risk assessment audit coordination and assistance, including control evidence gathering and presentation to clients and auditors.
• Assist with client regulatory reporting and consulting, leveraging expertise in CSSF compliance. Prepare reports and presentations for internal and external stakeholders.
• Prepare client due diligence questionnaire responses; liaise with client and vendor contacts on due diligence queries.
• Develop, implement, and maintain internal IT compliance controls aligned with regulatory frameworks. Review existing controls for regulatory updates, perform gap analyses, and create/maintain internal and external audit/compliance schedules for Information Technology Services (ITS).
• Research, assist with the development and implementation of information security, BCP programs and policies including (Business Impact Analysis, Risk Assessment, GAP Analysis, Statement of Work (SOW), Plans, Strategies, etc.) that are appropriate for the company’s risk profile.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Assist with conducting risk assessments on business and operational processes, procedures, and policies; interprets audit results and makes conclusions on the adequacy and reliability of controls; prepares and presents reports as necessary.
• Assist in the design and enhancement of internal controls such as segregation of duties, production change management, software management, security, incident handling, and transmission integrity; assists internal audit team and serves as a liaison with external auditors to facilitate auditing process.
• Assist in the design of audit/compliance programs to ensure ongoing evaluation and validation of ITS control effectiveness; performs other duties as assigned.

Senior IT Compliance Analyst

Client Services Representative

• Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
• Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
• Able to troubleshoot mobile devices (setup, email and security tokens).
• Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
• Evaluate client’s operational efficiency of different IT systems and recommend improvements.
• Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
• Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
• Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
• Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.

Client Services Engineer

Sales

• Proactively gain an excellent understanding of RFA product knowledge and the USP areas attributed to the firm.;Target decision makers including VP and C-level professionals, within the Financial Service Industry (Asset Management, Hedge Funds, Fund to Funds, Trading & Brokerage).;Source new sales opportunities through various methods such as (but not limited to) Social Media, Email, telephony, networking. Research accounts, identify key players and identify the prospective client need for the services and products they are interested in.;Introduce RFA managed services to new prospects within assigned territory.;Team with channel partners to build pipeline through referrals.;Maintain Client database entering all relevant information on a daily basis including new sales opportunities;Help plan and create sales presentations, effectively demonstrating RFA’s ability to provide value-added solutions-based strategies; clearly articulate RFA’s ability to resolve Client issues;Monitor market conditions, IT innovations, competitors' services, prices, and sales.;Route qualified opportunities to the appropriate sales managers for further development and closure.;Track activity, prepare and maintain records for sales leads and account status in company’s centralized CRM system.;Maintain sales managers’ calendars with upcoming client appointments and conference attendance.;Create and maintain Microsoft Excel files for monthly data summary reports. Update formulas, tables, macros, etc. to analyze data.;Attend relevant network events to increase visibility of RFA offerings by networking with prospects in person.;Assist marketing department with any relevant marketing campaigns to be promoted with prospective clients.;Learn and understand the target sector in order to assist with networking and RFA promotional activities.;Close sales and achieve quarterly quotas.

Senior Systems Engineer

Lead Systems Engineer

SOC Analyst

Senior IT Compliance Analyst

Client Services Engineer

Sales Associate