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Tech Stack
Tools & technologiesAndroidAWSAzureCloudCyber SecurityiOSITSMMacOSServiceNow
About the role
Key responsibilities & impact- Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality.
- Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services.
- Assist with endpoint management, mobile device management (MDM), and device compliance monitoring.
- Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity.
- Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks.
- Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation.
- Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management.
- Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications.
- Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals.
- Participate in after-hours support, escalation rotations, and major incident response activities as required.
- All other responsibilities delegated by the Management team.
- May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
Requirements
What you’ll need- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
- 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment.**Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory.
- Experience supporting Windows 11, macOS, iOS, and Android platforms.
- Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management.
- Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration.
- Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems.
- Knowledge of ITIL service management principles.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent.
- Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account RFA Website LinkedIn All Job Openings 201 - 500 employees 🔒 Cybersecurity 💸 Finance Cybersecurity
- Finance
- Cloud Services RFA is an IT service provider specializing in cloud and cybersecurity solutions for the financial services and alternative investment sectors. With over 30 years of service, RFA offers a range of services including IT service management, managed cybersecurity and compliance, managed data services, and managed application services. The company is recognized for its expertise in serving markets such as hedge funds, private equity, allocators, and asset and wealth management. RFA has a global presence with over 14 locations and serves 800+ clients globally, managing over $1 trillion in assets under management. RFA is committed to enhancing IT infrastructure and cybersecurity for their clients through tailored solutions and expert guidance. Service Desk Engineer 🔥 15 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 Field Service Engineer Android AWS Azure Cloud Cyber Security iOS ITSM MacOS ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality.
- Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services.
- Assist with endpoint management, mobile device management (MDM), and device compliance monitoring.
- Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity.
- Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks.
- Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation.
- Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management.
- Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications.
- Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals.
- Participate in after-hours support, escalation rotations, and major incident response activities as required.
- All other responsibilities delegated by the Management team.
- May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. 🎯 Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
- 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment.**Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory.
- Experience supporting Windows 11, macOS, iOS, and Android platforms.
- Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management.
- Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration.
- Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems.
- Knowledge of ITIL service management principles.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent.
- Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Associate Field Service Technician 🕒 April 16 Diebold Nixdorf 10,000+ employees 🏦 Banking 🛒 Retail 💳 Fintech Website LinkedIn All Job Openings Technical maintenance role providing inspections and repairs on customer product installations at Diebold Nixdorf. Collaborating to ensure customer satisfaction and product functionality across assigned territories. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 Field Service Engineer 🚫👨🎓 No degree required Associate Field Service Technician 🕒 April 16 Diebold Nixdorf 10,000+ employees 🏦 Banking 🛒 Retail 💳 Fintech Website LinkedIn All Job Openings Associate Field Service Technician installing and maintaining product hardware for customers. Ensuring functionality and resolving technical issues on-site in the Philippines. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔧 Field Service Engineer 🚫👨🎓 No degree required View More Field Service Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
Endpoint ManagementMobile Device ManagementWindows 11 SupportMacOS SupportIOS SupportAndroid SupportAzure ADPhishing PreventionIdentity ManagementSaaS Application Administration
Soft Skills
Written CommunicationVerbal Communication
Certifications
CompTIA A+Network+Security+ITIL FoundationMicrosoft FundamentalsAZ-900