IT Systems Engineer
Everly Health
AWSCloudJamfMacOSPython
IT Support Specialist
Reward Gateway
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Jamf
About the role
- Provide excellent technical support to colleagues
- Manage tickets and requests in a timely manner
- Troubleshoot hardware and software issues
- Administer accounts and access requests
- Provision and deprovision laptops (Mac and Windows)
- Maintain stock and hardware assets
- Create and update documentation and end user guides
- Maintain office equipment (desk equipment, large format displays, meeting room systems, printers)
- Help the wider team manage a large portfolio of SaaS systems
- Assist with projects
- Conduct onboarding sessions with new starters
- Facilitate the emergency on-call rotation
- Be on-site in the Chester office 3 days or more per week
- Be available for on-call 1 in every 3 weeks (compensation/time off in lieu to be agreed)
- Report to IT Support Manager
Requirements
- Highly effective in written and verbal communication
- Good customer communication skills
- Good problem-solving skills and a high level of attention to detail
- Willingness to learn new skills
- Be on-site in the Chester office 3 days or more per week
- Be available for "on call" 1 in every 3 weeks (compensation/time off in lieu to be agreed)
- Experience or willingness to work with Okta, Office 365, Meraki, JAMF, Zoom, Atlassian
- Ability to provision and deprovision laptops (Mac and Windows)
- Ability to maintain stock and hardware assets and office equipment
- Manage tickets and requests in a timely manner
