Associate Technical Support I
Anthology Careers
AWSEC2LinuxSFDCSQL
IT Support Technician II
Interlaced.io
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $66,000 - $75,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNSGoogle Cloud PlatformMacOS
About the role
- Provide remote support to end users via remote sessions, chat, phone and email
- Occasionally visit San Francisco Bay area client offices for on-site support
- Assist end users with common business technologies and cloud infrastructure components
- Work from home as primary location and maintain dedicated workspace
- Operate during set hours (8am - 5pm Pacific Time, Monday through Friday excluding holidays)
- Collaborate with clients across levels from front desk to CEO
- Implement and support technology infrastructure for clients
- Participate in professional development and training programs
Requirements
- Full-time IT Support Technician II in the San Francisco Bay Area
- Knowledge of common business technologies and experience working in diverse technical environments
- Experience with various cloud infrastructure components
- Technical skill-set and stays up to date with latest technology trends
- Ability to quickly incorporate new techniques and processes
- Personable with ability to interact with all levels of client's business
- Ability to simplify complex technical solutions and convey them to end users
- Dedicated working environment/home office with stable internet connection
- Work hours 8am - 5pm Pacific Time, Monday through Friday excluding holidays
- Basic knowledge and proficiency in several of these tools preferred: Meraki, Ubiquiti, MacOS, Windows Desktop OS, Microsoft Azure, AWS, Google Cloud Platform, Microsoft 365, Google Workspace, Slack, OneLogin, Okta, Jumpcloud SSO, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto / Backupify, Comet Backup, BackBlaze, Zoom, Microsoft Teams, RingCentral, Addigy, JumpCloud MDM, Kandji, Microsoft Intune, Mosyle
