Solutions Engineer

• Gain and maintain an extensive understanding of our product suite, including its technical limitations
• Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations
• Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements
• Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary
• Provide direct support and technical assistance for raised local client issues, collaborating with product and engineering teams
• Provide technical leadership to teams throughout the project lifecycle
• Establish a systematic feedback loop between client-facing teams and product teams
• Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations
• Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps
• Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments.

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