REVOLVE

Software Engineer

• Support product development from concept to production under supervision of senior team members
• Assist in communicating daily with manufacturers regarding product specifications, timelines, and quality standards
• Help coordinate approvals for design, trim, and color details between design and vendors
• Maintain accuracy of product data and updates across multiple systems
• Attend fittings and track sample status to ensure styles are on calendar
• Assist in preparing tech packs, cost sheets, and WIP reports
• Participate in product allocation and vendor tracking
• Conduct basic market or trend research to support design and merchandising initiatives
• Communicate cross-functionally with Tech and Buying teams
• Provide administrative and organizational support to ensure timely follow-up on all product milestones

Product Developer

• Support product development from concept to production under supervision of senior team members
• Assist in communicating daily with manufacturers regarding product specifications, timelines, and quality standards
• Help coordinate approvals for wash, trim, and color details between pd/design and vendors
• Maintain accuracy of product data and updates across multiple systems
• Attend fittings and track sample status to ensure styles are on calendar
• Assist in preparing tech packs, cost sheets, and WIP reports
• Participate in design, product allocation and vendor tracking
• Conduct basic market or trend research to support design and merchandising initiatives
• Communicate cross-functionally with Tech and Buying teams
• Provide administrative and organizational support to ensure timely follow-up on all product milestones

Associate Product Developer

Marketing

• Develop and execute a comprehensive retention marketing strategy that enhances customer loyalty, increases repeat purchase rates, and reduces churn.
• Oversee email, SMS, push notification, and loyalty marketing programs to engage customers throughout their lifecycle.
• Utilize data-driven insights to create personalized customer journeys and dynamic content based on user behavior, demographics, and preferences.
• Track, analyze, and report on key retention metrics, including CLV (customer lifetime value), churn rate, repurchase frequency, and engagement rates.
• Lead A/B testing initiatives for messaging, timing, and creative elements to continuously improve campaign performance.
• Work closely with the merchandising, creative, product, and analytics teams to develop cohesive retention marketing strategies.
• Leverage surveys, reviews, and qualitative data to understand customer pain points and improve retention initiatives.
• Manage CRM tools and marketing automation platforms to enhance efficiency and scale retention efforts.

Director of Retention Marketing

• Provide analysis to support email, mobile push messaging, SMS, the Loyalty Club, and other retention channels
• Write queries and scripts to serve personalized content in emails and mobile push messages
• Define, implement, and automate weekly and monthly reports of key performance metrics, action items and alerts, and A/B test results
• Provide actionable email and push strategy recommendations based on key performance metrics, A/B test results, and various data sources
• Perform customer segmentation and customer lifetime value analysis to support retention strategy
• Establish and build relationships with stakeholders including marketing, engineering, merchandising, creative, copy etc.
• Help drive REVOLVE’s customer activation and retention strategy by using data to optimize lifecycle, batch, and transactional email campaigns
• Help develop programs to maximize customer retention, with a focus on repeat purchase, win-back, cross-sell, and upsell efforts
• Create data-driven, dynamic campaigns, audience segmentation strategies and testing plan to maximize ROI targets
• Prepare, test and schedule daily email sends
• Test and schedule mobile push notifications
• Plan and implement A/B tests on campaigns
• Develop and project manage triggered email campaigns and personalization in batch-sent email campaigns
• Prepare and present weekly email scorecard
• Maintain email calendar and gather assets
• Check and troubleshoot email code with basic understanding of HTML and PHP – can be learned on-the-job
• Oversee and monitor email list segmentation and list growth
• Provide ad-hoc reporting and analytical support to marketing team as needed
• Perform market research and monitor competitor’s email programs
• Help with Loyalty program implementation and measurement

Retention Marketing Specialist

Sales

• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
• Build lasting relationships with customers
• Assist in merchandising and maintenance of the sales floor
• Follow all company policies and procedures
• Provide honest and confident feedback to customers about style and fit
• Seek fashion and product knowledge to build your expertise
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and light cleaning
• This role may require you to be flexible to occasionally performing work/duties other than the one you were hired into

Product Developer

Associate Product Developer

Director of Retention Marketing

Retention Marketing Specialist

Sales Associate