Perform a variety of administrative services within the Collections Department.
Become familiar with company processes including first- and third-party collections, client and company requirements, and Federal and State collection laws.
Work closely with and take direction from Collections Management.
Prepare pay-off letters for banks and title companies.
Send Itemized Statements to debtors.
Assist Third Party Account Managers with administrative tasks.
Provide input for errors and irregularities.
Be trained on collections software and vendor systems.
Perform other duties as assigned and assist with special projects.
Requirements
High School Diploma/GED required.
Completion of associate degree or post-high school courses is preferred.
Previous administrative work experience in an office setting is required.
Experience in using Microsoft Applications, Outlook, and Excel is required.
Strong typing skills
Previous customer service experience is helpful.
Possesses strong organizational skills, detail orientation and has the ability to work in a fast-paced environment.
Must be able to maintain confidentiality.
Possesses excellent interpersonal skills and uses proper grammar and phone etiquette.
Must be able to work both independently and in a team environment
Must be able to adapt to a change in a positive manner.
Must be detail-oriented and have the ability to follow through and complete job tasks.