Housing Support Specialist
Sedgwick
part-time
Posted on:
Location: Alabama • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serves as the central liaison for all housing support inquiries, including lease extensions, renter concerns, and service-related requests.
- Coordinates adjuster and policyholder communications throughout the housing lifecycle.
- Manages service requests and product replacements with third-party vendors (furniture, housewares, etc.).
- Maintains accurate client ledgers and updates for billing and invoicing.
- Oversees all aspects of the move-out process: Initiates and tracks lease extension requests.
- Sends official notices to landlords and policyholders.
- Schedules and confirms vendor pickups for furnishings.
- Coordinates collection and release of security deposits.
- Investigates and resolves damage disputes tied to property or furnishings.
- Proactively identifies, escalates, and supports resolution of urgent or sensitive matters.
- ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned.
- Supports the organization's quality program(s).
Requirements
- High school diploma or GED required.
- Two (2) years of customer service experience required.
- Experience in insurance, hospitality, billing, or housing support strongly preferred.
- Strong customer service skills with the ability to handle high-stress situations empathetically and professionally.
- Excellent verbal and written communication.
- Demonstrated attention to detail in managing financial ledgers, lease records, and client communications.
- Proficiency with Microsoft Office and internal platforms; quick to learn new systems.
- Strong math and critical thinking skills.
- Ability to work independently, prioritize, and meet tight deadlines
- Strong organizational skills
- Bi-lingual English/Spanish a plus.