Banking Operations Specialist
Restaurant365
full-time
Posted on:
Location Type: Hybrid
Location: Austin • California • Ohio • United States
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Salary
💰 $34 - $47 per hour
About the role
- Support daily processing of ACH files and electronic payment transactions across Payroll and AP Payments products
- Assist with payment file preparation, validation, and transmission to banking partners
- Monitor payment processing schedules to ensure transactions are executed within required processing and settlement windows
- Confirm successful transmission and processing of payment files
- Assist in operational workflows supporting customer payroll funding and employee wage disbursements
- Verify that payroll funding transactions have been successfully processes before payment release
- Monitor payroll payment cycles and escalate issues that could impact timely payroll execution
- Support operational processes related to vendor payment execution, including ACH and electronic payment distribution
- Assist in monitoring payment settlement and transaction completion
- Help resolve operational issues impacting vendor payment delivery
- Perform Know Your Customer (KYC) and Know Your Business (KYB) verification for new customers onboarding to R365 payment products
- Review customer documentation including business registration details, ownership structures, EIN verification, and banking information
- Utilize third-party verification tools and internal processes to validate business identity and ownership information
- Escalation potential fraud indicators, identity mismatches, or risk concerns to the Payments Risk Manager
- Track daily payment activity to ensure operational accuracy and completeness
- Assist with maintaining transaction logs, processing reports, and reconciliation documentation
- Support internal reporting related to payment processing volumes, onboarding activity, and operational performance
- Safeguard confidential financial data and personally identifiable information (PII) encountered during daily payment processing in accordance with company data security policies and internal controls.
- Work with Customer Success and Support teams to resolve customer issues
- Coordinate with Finance and Treasury teams to support payment reconciliation and settlement verification
- Partner with Payments Risk teams to support adherence to internal payment controls and risk monitoring
Requirements
- 2-4 years of experience in banking operations, payments operations, or financial operations
- Familiarity with ACH payment processing and electronic payment workflows
- Experience reviewing customer identity or business documentation for onboarding and compliance purposes
- Strong attention to detail and ability to manage high-volume transactional processes
- Strong organizational and problem-solving skills
- Ability to responsibly manage confidential financial data and personally identifiable information (PII) while adhering to company data security and privacy policies
Benefits
- Competitive compensation package
- Ability to work remote
- Comprehensive medical benefits
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ACH payment processingelectronic payment transactionspayment file preparationtransaction validationpayment settlementKYC verificationKYB verificationtransaction reconciliationdata security policiesfinancial operations
Soft Skills
attention to detailorganizational skillsproblem-solving skillscommunication skillscustomer serviceteam collaborationtime managementconfidentiality managementescalation managementoperational accuracy