Solution Architect – Retail
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Senior Software Implementation Project Manager
Resource Innovations
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Lead and deliver multiple SaaS implementation projects from initiation through deployment, ensuring scope, timeline, and quality objectives are met
- Create and maintain comprehensive project documentation, including charters, scopes, work breakdown structures, estimates, resource plans, schedules, budgets, and risk logs, updating plans as requirements evolve
- Facilitate cross-functional collaboration with technical teams, resource managers, and SMEs to align deliverables with the overall implementation strategy
- Co-manage client engagements, including kickoff, scoping sessions, status updates, results presentations, and change requests
- Manage customer expectations by understanding business drivers, use cases, and high-level objectives
- Identify, track, and mitigate project risks with proactive corrective actions
- Coordinate project staffing, defining roles, responsibilities, and resource needs throughout the lifecycle
- Lead project meetings and workshops to drive alignment on deliverables, timelines, budgets, and implementation considerations
- Monitor daily work progress, conduct quality reviews, and escalate timeline, scope, or resource issues when needed
- Oversee project financials, including budget performance, cost controls, and variance management to meet profitability targets
- Ensure completion of required project artifacts and adherence to organizational standards and methodologies
- Support project handoffs to support teams, ensuring customer acceptance and continuity post-go-live
- Provide timely and transparent status reporting on schedule, budget, progress, risks, and dependencies to stakeholders
- Mentor and guide team members on engagement best practices and process improvements
- Identify and support opportunities for follow-on work and new scopes with existing clients
- Develop hands-on knowledge of the Resource Innovations SaaS platforms.
Requirements
- Bachelor’s degree required
- 5+ years of hands-on technical project management experience leading complex, multi-functional SaaS or technology implementation projects
- Strong preference for candidates with direct experience in utilities, energy efficiency, or Demand Response program management (5+ years or equivalent depth of knowledge)
- Detail-oriented and process-driven, with a track record of building, following, and improving structured project workflows
- Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills
- Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards
- Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships
- Excellent written and verbal communication, including documentation, presentations, and stakeholder engagement
- PMP or PMI certification preferred, especially where it reflects strong process discipline and methodology adherence
- Willing and able to travel to client sites within the U.S. up to approximately 10% of the time.
Benefits
- Resource Innovations is an Equal Opportunity Employer
- Competitive salaries based on skills, experience, and qualifications
- Discretionary annual bonus
- Comprehensive benefits package including three weeks of paid vacation per year
- Paid holidays
- 401(k)-retirement plan with employer matching
- Health, dental and vision insurance
- Other supplemental benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationproject managementrisk managementbudget managementresource planningproject documentationworkflow improvementanalytical skillsproblem-solving skillsquality assurance
Soft skills
detail-orientedprocess-drivencustomer-facingrelationship managementcommunication skillsmentoringcollaborationleadershipstakeholder engagementexpectation management
Certifications
Bachelor's degreePMPPMI certification
