Senior Software Implementation Project Manager
Resource Innovations
PMP
Industry Solutions Consultant – Central & Eastern Time Zone Preference
M-Files
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
MS SQL ServerSQL
About the role
- **What You Will Be Doing / Responsibilities and Duties:**
- **Customer Consultation & Solution Design**
- - Consult with customers to identify business challenges and recommend tailored M-Files solutions aligned with industry best practices.
- - Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes.
- - Provide industry-specific guidance to help clients optimize document and knowledge management workflows.
- - Advise on best practices for process automation, compliance, and information governance within targeted industries.
- **Implementation & Enablement**
- - Serve as a project lead on small to mid-sized implementations, ensuring projects are executed on time and meet client expectations.
- - Facilitate training and enablement sessions to empower customers to maximize the value of their M-Files solutions.
- - Collaborate with sales teams to support pre-sales activities, presenting industry-focused solutions to prospective clients.
- **Collaboration & Continuous Improvement**
- - Partner closely with colleagues across Services, Sales, and Product to ensure customer success and continuous feedback loops.
- - Participate in internal projects to refine delivery methodologies, templates, and documentation practices.
- - Provide feedback on customer needs and industry trends to help shape product innovation and roadmap discussions.
- **Collaboration Opportunities**
- - Partner with Senior Systems Specialists, Solution Architects, and Business Consultants to deliver end-to-end customer success.
- - Work collaboratively with Key Account Managers to align solution delivery with strategic customer goals.
- - Engage with Project Managers and subcontractors in larger customer projects as needed.
Requirements
- **Who You Are / Qualifications and Skills**
- - Demonstrated ability to engage customers in meaningful discussions about process optimization, technology adoption, and solution design.
- - Strong consultative background, ideally with exposure to **tax, accounting, audit, insurance brokerage, wealth-management, management consulting, or manufacturing**.
- - Experience in business automation or enterprise content management solutions.
- - Proven ability to document client requirements and create solution specifications.
- - Strong project management and problem-solving skills to ensure successful deployments.
- - Excellent interpersonal skills with the ability to listen actively and translate customer needs into actionable outcomes.
- - Curiosity and capability to learn new technologies and methods quickly.
- **Technical Skills (Preferred):**
- - Familiarity with **Windows-based environments** (Windows Server, IIS, MS SQL Server, Active Directory).
- - Experience working with **databases and SQL**.
- - Knowledge of programming languages such as **C#** is beneficial.
- **Participation in our Recruitment Process:**
- - Initial Screening w/People & Culture Team Member
- - Hiring Manager + Additional Leadership (Sr. Consulting Unit Manager + Consulting Unit Manager)
- - Panel Assessment: Technical Assessment - reviewed with internal team peers
- **Completed Recruitment Process Time Investment for Applicant: ~Approx. 2hrs*
Benefits
- **Why M-Files?**
- We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment.** **Our guiding principles of "**Make It Happen**", "**Help Others**", and "**Love Customers**" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.
- **What We Offer:**
- - As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
- - 10 paid holidays annually
- - Unlimited PTO
- - Matching 401K Plan (25% of employees' contribution up to the IRS max)
- - Health insurance (PPO and HDHP/HSA plans offered)
- - Dental insurance
- - Vision insurance
- - Life insurance (1x employee salary)
- - Short-term disability (employer paid)
- - Long-term disability (employer paid)
- - Flexible Spending Plan (medical and dependent)
- Join M-Files and help industry leaders transform the way they manage information and drive business success!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business automationenterprise content managementproject managementproblem-solvingC#databasesSQLWindows ServerIISMS SQL Server
Soft skills
consultative backgroundinterpersonal skillsactive listeningcuriosityability to learn quickly
