Solutions Engineer

• **What You Will Be Doing / Responsibilities and Duties:**
• **Customer Consultation & Solution Design**
• - Consult with customers to identify business challenges and recommend tailored M-Files solutions aligned with industry best practices.
• - Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes.
• - Provide industry-specific guidance to help clients optimize document and knowledge management workflows.
• - Advise on best practices for process automation, compliance, and information governance within targeted industries.
• **Implementation & Enablement**
• - Serve as a project lead on small to mid-sized implementations, ensuring projects are executed on time and meet client expectations.
• - Facilitate training and enablement sessions to empower customers to maximize the value of their M-Files solutions.
• - Collaborate with sales teams to support pre-sales activities, presenting industry-focused solutions to prospective clients.
• **Collaboration & Continuous Improvement**
• - Partner closely with colleagues across Services, Sales, and Product to ensure customer success and continuous feedback loops.
• - Participate in internal projects to refine delivery methodologies, templates, and documentation practices.
• - Provide feedback on customer needs and industry trends to help shape product innovation and roadmap discussions.
• **Collaboration Opportunities**
• - Partner with Senior Systems Specialists, Solution Architects, and Business Consultants to deliver end-to-end customer success.
• - Work collaboratively with Key Account Managers to align solution delivery with strategic customer goals.
• - Engage with Project Managers and subcontractors in larger customer projects as needed.

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