ResMed

Customer Support

• Deliver exceptional customer service while providing support for sales and marketing initiatives
• Handle customer inquiries related to products, services, warranties, order processing, and data entry
• Resolve general concerns and complaints
• Identify potential sales opportunities during customer interactions
• Provide first-level technical and clinical support
• Escalate issues to the appropriate teams
• Maintain daily communication with customers across multiple channels
• Handle customer orders for medical supplies and equipment
• Create and/or maintain client account records
• Support members of cross functional teams and developing and maintaining positive customer relations

Associate Representative, Customer Service

Attorney

• Execute day to day internet policy administration and sales terms enforcement operations
• Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
• Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
• Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
• Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
• Review and validate customer internet applications, websites, listings, pricing, and promotional activities
• Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
• Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
• Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.
• Maintain and update customer databases and CRM systems
• Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
• Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.

Legal Operations Support Associate

Ecommerce

• To lead, implement and champion new e-commerce opportunities in Korea.
• To ensure delivery of best in class ecommerce experience for all consumers engaging with Resmed.
• To work closely with the teams from all functions towards Resmed's common goal of sustainable growth by maximising acquisition, retention, loyalty and life time customer value.
• To develop and continuously improve the e-commerce fulfilment process to maximise customer satisfaction
• Develop and implement strategies to increase sales through existing & new DTC channels.
• Manage all eCommerce platforms - content, technical aspects & up time.
• Ongoing reporting on sales, digital campaigns and promotions, website analytics and customer engagement & other necessary metrics as needed.
• Work closely with the Korea revenue team to execute online campaigns and manage day to day operations for DTC channel
• Responsible for liaising with online stakeholders including but not limited to revenue, marketing, finance, distribution, legal, QARA, tech services, CCC, external agencies & vendors.
• Collaborate with internal and external logistics/fulfilment teams to ensure a seamless consumer online-to-offline experience.
• Maintain current knowledge of the organization’s products and services
• Manage a team of eCommerce executives/admins/specialists
• Contribute towards financial forecasting & business planning.

DTC Manager – eCommerce

Product Manager

• Own, develop, and maintain the Global Revenue CCaaS Product Roadmap
• Ensure continuous roadmap alignment with the Global Revenue CRM Product Manager
• Maintain deep, current knowledge of CCaaS platforms
• Apply prior real-world CCaaS implementation experience to guide roadmap decisions
• Present and robustly defend product strategy, architectural recommendations, and roadmap priorities to global leaders and executive stakeholders
• Drive a globally harmonized approach to contact center operations
• Partner closely with GTS and Revenue Technology leadership to define integrated platform strategies
• Collaborate with regional Customer Service and Revenue teams to ensure consistent adoption of global standards and platforms
• Lead cross-functional workshops to surface requirements, define user stories, and identify opportunities for automation
• Establish and chair the Global CCaaS Change Control Board
• Independently gather global requirements and translate them into implementation-ready user stories
• Develop and maintain a unified global backlog of CCaaS and Service Intelligence requirements
• Partner with delivery teams throughout design, implementation, and stabilization phases
• Measure adoption, performance, and business impact of CCaaS capabilities

Global Revenue – Sr. Product Manager

• Own, develop, and maintain the Global Revenue CCaaS Product Roadmap, ensuring priorities align with business needs, technology capabilities, and enterprise strategy.
• Maintain deep, current knowledge of CCaaS platforms, with hands-on understanding of NICE inContact, including routing strategies, IVR/IVA design, agent workflows, and reporting.
• Present and robustly defend product strategy, architectural recommendations, and roadmap priorities to global leaders and executive stakeholders.
• Drive a globally harmonized approach to contact center operations while respecting regional requirements and constraints.
• Partner closely with GTS and Revenue Technology leadership to define integrated platform strategies across CCaaS, CRM, and Service Intelligence ecosystems.
• Lead cross-functional workshops to surface requirements, define user stories, and identify opportunities for automation, AI, quality improvement, and efficiency gains.

Senior Product Manager, Global Revenue CCaaS

Analyst

• Own end‑to‑end process analysis for distribution center processes and workflows to identify inefficiencies, bottlenecks, and variability.
• Analyze current state performance using process mapping, time studies, and on floor observations to understand current state operations.
• Collaborate with cross functional teams to gather data, operational feedback, and process insights.
• Lead assigned process improvement initiatives from concept through implementation and stabilization.
• Apply Lean, Six Sigma, and continuous improvement concepts to reduce waste and improve cycle time and productivity.
• Collect, analyze, and summarize data related to key performance indicators (KPIs) such as productivity, quality, and throughput.
• Develop and maintain dashboards, reports, and visual summaries for operational reviews.
• Evaluate process impacts of new systems, tools, or automation initiatives.

Process Analyst – Onsite

Account Manager

• Manage and grow an assigned sales territory for Virtuox
• Serve as the primary field representative to physicians, healthcare providers, hospitals, health systems, and strategic channel partners
• Drive growth across Virtuox’s diagnostic service lines (Home Sleep Testing, Ambulatory Cardiac Monitoring, Overnight Pulse Oximetry, etc.)
• Develop strong relationships within assigned territories and execute territory growth strategies
• Achieve revenue goals for service sales and all assigned product lines
• Provide daily updates on sales activity and manage expenses within the approved budget