ResMed

Manager

• Lead the design and execution of end-to-end product lifecycle strategies
• Ensure lifecycle decisions maximize customer value and support profitable growth
• Identify and mitigate supply chain risks for new product introductions
• Develop inventory strategies balancing availability with efficiency
• Monitor and analyze key performance indicators (KPIs) to assess NPI forecast accuracy
• Collaborate with cross-functional teams for demand planning accuracy
• Build partnerships with Commercial, Product, Project, and Supply Chain teams
• Translate business strategy and customer needs into planning initiatives
• Champion a data-centric approach to lifecycle planning through analytics

Product Lifecycle Planning Manager

Project Manager

• Plan, execute, and manage technical projects from initiation to completion
• Leverage cross-functional knowledge and capability to identify key deliverables
• Establishes requirements with customers and key stakeholders
• Makes important and strategic decisions impacting project deliverables
• Develops an overall project plan including Project Charter, risk assessments, timeline, and financial projections
• Address resource constraints, dependencies, and timing challenges
• Communicates project goals, objectives, and key status information

Project Manager – Operations

Operations

• Develop and own the global strategy for digital site operations
• Define and manage a standardized global site build template
• Build a site deployment roadmap aligned with business growth plans
• Lead end-to-end delivery of all technical components for site operations
• Oversee regional execution teams, vendor partners, and site operations resources
• Establish and enforce repeatable deployment models
• Manage dependencies across networking, digital workspace, compute/storage, security, telco/ISP provisioning
• Develop a global staffing model
• Build governance models for site deployment
• Manage budget for infrastructure deployment
• Serve as the primary point of contact for business leaders and stakeholders

Global Lead – Digital Site Operations

Account Manager

• Collaborates with the National Account Manager to develop and implement the strategic growth plan for designated customer(s)
• Assists in driving account revenue growth, profitability, and the adoption of ResMed solutions
• Works with the NAM to develop sales goals for each account and reports on sales trends
• Drives key Resmed sales initiatives with regional/local management of assigned account/s
• Generates and analyzes intelligence necessary to communicate direction and leadership to the sales teams
• Elicits feedback on customer/market needs
• Establishes, visits, and preserves an active network of both internal and external customers
• Maintains knowledge of reimbursement environments affecting customer product lines, including non-ResMed services
• Other duties as assigned

National Corporate Account Manager

Call Center Representative

• Manage inbound and outbound calls with patients to support resupply of existing products
• Handle high-volume (100+) inbound and outbound calls per day
• Serve as the primary point of contact for creating and booking patient orders
• Complete tasks accurately and on time
• Collaborate with internal and external teams to resolve issues
• Monitor performance metrics and meet quality and service-level standards
• Adhere to schedules and departmental procedures while working independently
• Deliver exceptional customer service while effectively multitasking across multiple accounts

Call Center Sales Representative

Product Manager

• Define product strategy across a set of distinct but strategically important domains
• Identify high-impact opportunities through customer insight, data, and market signals
• Build business cases and prioritization frameworks to guide investment decisions
• Translate ambiguous problems into clear, actionable direction for engineering and cross-functional teams
• Partner with Sales, Marketing, and Operations to support successful product launches and market adoption
• Represent the product in customer conversations, internal reviews, and external forums

Lead Product Manager

• Drive durable ResMed brand prescriptions
• identify referral opportunities
• increase patient funnel by leverage existing solutions
• develop and maintain solid relationships and engagement with clients
• acquire a thorough understanding of client and patients’ needs
• collaborate with support teams through sales process
• represent ResMed as the subject matter expert

Strategic Account Manager

• Drive durable ResMed brand prescriptions, identify referral opportunities, and increase patient funnel by leveraging existing solutions
• Develop and maintain solid relationships and engagement with clients to drive ResMed branded prescriptions as direct clinical and operational preference
• Acquire a thorough understanding of client and patients’ needs to instill ResMed branded solutions from beginning to end of patient’s journey and to reduce fallout in the patient journey
• Shift client’s clinical preference from diagnosis basis to patient’s long-term success
• Plan and execute strategies with specialists to drive client adoption of ResMed branded solutions
• Collaborate with support teams through sales process and long-term implementation of solution(s) using Customer Relationship Management (CRM) system
• Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions

Strategic Account Manager – North New England

• Drive durable ResMed brand prescriptions, identify referral opportunities, and increase patient funnel by leverage existing solutions
• Develop and maintain solid relationships and engagement with clients to drive ResMed branded prescriptions as direct clinical and operational preference
• Acquire a thorough understanding of client and patients’ needs to instill ResMed branded solutions from beginning to end of patient’s journey and to reduce fallout in the patient journey
• Shift client’s clinical preference from diagnosis basis to patient’s long-term success
• Plan and execute strategies with specialists to drive client adoption of ResMed branded solutions
• Collaborate with support teams through sales process and long-term implementation of solution(s) using Customer Relationship Management (CRM) system
• Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions

• Achieve revenue goals for service sales and all assigned product lines
• In-service and educate new and existing accounts
• Manage all aspects of the assigned territory while meeting or exceeding performance goals
• Provide daily updates on sales activity, competition, and business opportunities
• Accurately maintain CRM activity and submit required paperwork in a timely manner
• Submit monthly expense reports and manage expenses within the approved budget
• Collaborate with Product Managers to generate new business and expand existing accounts
• Maintain comprehensive knowledge of all company product lines
• Communicate effectively with Customer Experience and internal teams regarding customer needs
• Complete issue resolution documentation in accordance with company policies
• Report to management as directed, providing performance insights and territory assessments

Territory Manager

• Own and lead strategic relationships with top pan-European accounts
• Develop and execute multi-year account strategies aligned with customer and ResMed priorities
• Build trusted partnerships with C-level stakeholders and act as a strategic advisor
• Drive value-based solutions combining devices, digital, and services
• Lead complex, multi-country negotiations and partnership agreements
• Orchestrate cross-functional and cross-country teams to ensure consistent execution
• Deliver revenue growth, margin improvement, and share of wallet expansion

Product Lifecycle Planning Manager

Project Manager – Operations

Global Lead – Digital Site Operations

National Corporate Account Manager

Call Center Sales Representative

Lead Product Manager

Strategic Account Manager

Strategic Account Manager – North New England

Strategic Account Manager

Territory Manager

EMEA Strategic Account Management Director