ResMed

Marketing

• Manage day-to-day operations, enabling us to execute with excellence, in terms of internal stakeholder communication, and adherence to regional processes and standards.
• Manage the content review and approval process and documentation management
• Support with administrative tasks like purchase order creation and invoice management
• Work closely with the Northern Europe Consumer Marketing Lead to coordinate the direct to consumer initiatives and roll out of projects in the region
• Be the coordinator for our digital marketing tools and assets in the region, like brand site and campaign sites
• Support localisation and transcreation of Global / EMEA/Regional content and disseminate across relevant markets in the region
• Work closely with product, revenue, marketing and E-commerce teams to ensure correct, relevant and effective consumer marketing communication
• Support with pilot projects and roll out across the region

Consumer Marketing Coordinator

Compliance

• Lead critical design control activities including Safety risk analysis
• Security risk analysis
• Requirements traceability
• Design review
• SOUP/CSV management
• Represent the team in audits, including medical device audits such as MDSAP and EU MDR and security audits such as HITRUST, SOC, and ISO 27001
• Perform gap analyses to new and upcoming compliance standards and regulations
• Make improvements to Resmed's Quality Management System procedures
• Provide input on product regulatory strategy and be involved in communication with regulators and notified bodies

Compliance Engineer – Product Development

DevOps Engineer

• Ensure the reliability, availability, and resiliency of Resmed’s digital products by designing and operating fault-tolerant systems
• Partner with product and platform teams to define and improve service health using operational and customer-experience metrics
• Design, implement, and maintain monitoring, alerting, logging, and tracing solutions that provide real-time visibility into system behavior and customer experience
• Analyze system performance, scalability, and capacity, and drive optimizations to improve efficiency and stability in cloud environments
• Build automation and tooling to support deployments, scaling, incident response, and operational workflows
• Participate in an on-call rotation as part of a globally distributed team, lead incident response efforts, troubleshoot production issues, conduct postmortems, and drive continuous improvement initiatives
• Collaborate with security and compliance partners to support secure, privacy-aware, and compliant operations
• Work closely with engineering teams to improve developer experience, operational maturity, and overall customer experience

SRE Engineer

Backend Engineer

• Be Proactive Self-starter, solution-oriented who can manage own tasks & time.
• Be customer-centric, data-driven, quality-focused, collaborative & have a positive attitude.
• Drive integration strategy using Oracle Integration Cloud, API-first design, and event-driven architecture.
• Establish observability and reliability standards , including dashboards, automated alerts, and continuity plans.
• Ensure security and compliance for all integrations and SaaS platforms (RBAC, encryption, audit, CSV validation)
• Support IT/OT enablement for factory automation, network resilience , and smart sequencing.
• Collaborate with Domain Solution Architects, Business analysts and business stakeholders to identify the requirements, define project scope and design software solutions.
• Work together with MES developers ( .net ) and understand custom developed architecture at Resmed.
• Have regular conversations with other tech teams and platforms across ResMed on tech stack standardisations and extensions.
• Lead the technical strategy - provide technical direction, architectural decisions, and oversight of how and when features will be implemented.
• Stay connected to state-of-the-art developments, latest trends, and design innovative apps for Supply Chain domain.
• Understand boundaries, strengths, and weaknesses of as-is application(s) landscape.
• Ensure solution adheres to enterprise design principles and report to Enterprise Architecture (EA) team.
• Engage in SC solution discovery phase for custom-built requirements.
• Design for security, stability, sustainability and performance with the help of security and integration architects.
• Set and maintain standards for engineering teams, advocate for code quality and create a culture of continuous improvement.
• Comprehend end-to-end MES codebase (based .net ) and be able to code extensions, conduct assessments and support the current .net development team.

Lead Technical Architect – Discovery Stream

Solutions Engineer

• Assess and design the solution as part of the Discovery program in an Agile technology team
• Collaborate closely with Business analysts and Product Owners as well as platform teams and external consultants
• Develop end-to-end solution architectures for logistics systems, ensuring integration with enterprise platforms and compliance with standards
• Drive integration strategy using Oracle Integration Cloud, API-first design, and event-driven architecture
• Establish supply chain observability and visibility standards, including dashboards, automated alerts, and continuity plans
• Innovate by adopting emerging technologies (AI/ML, IoT) to optimize logistics performance

Senior Solutions Architect – Logistics and Global Trade Management

People Operations

• Provide expert advice, coaching, and counsel to leaders and employees on People programs, policies, and procedures
• Collaborate with Strategic People Business Partners on overall People strategies
• Participate in process improvement activities such as mapping, analyzing, and documenting
• Conduct low/medium complexity investigations and build the capability of managers through training, development, and coaching

Senior People Business Advisor

Customer Support

• Communication & Consultation: Professional support of dental customers and patients by phone and email, acting as an interface to internal departments
• Production Support: After training, take on tasks in the manufacturing process (e.g., disinfection of impressions, creation and inspection of gypsum models/plaster casts)
• Customer Service: Handle inquiries and ensure high customer satisfaction
• Data Maintenance & Complaints: Maintain customer master data in CRM/ERP systems and process complaints
• Billing & Documentation: Prepare cost estimates, invoices and credit notes according to BEL II/BEB, as well as archiving and shipping

Customer Service Representative, Narval

• Planning, coordination and support of implementation projects – from kick-off to go-live.
• Direct customer contact, conducting status meetings and escalation management.
• Support with data entry, troubleshooting and handover of training results.
• Preparation of project reports and identification of optimization opportunities.
• Working with Jira, Confluence and Salesforce in collaborative project environments.

Project Consultant – Software Implementation, Project Control in Healthcare

Ecommerce

• Own the EMEA consumer campaign roadmap aligned with global marketing and eCommerce priorities.
• Lead the EMEA promotional calendar, including the delivery of three major consumer campaigns per year.
• Define success metrics and KPIs; track performance and drive continuous optimization.
• Coordinate end-to-end campaign execution across eCommerce, marketing, revenue, technology, and operations teams.
• Drive eCommerce growth through new consumer acquisition and increased lifetime value.
• Partner with commercial teams to support market and channel expansion initiatives.
• Ensure a consistent, high-quality digital consumer experience across EMEA markets.
• Use data and consumer insights to inform decisions and improve campaign effectiveness.
• Support the transition to scalable eCommerce platforms in partnership with MarTech and IT.
• Act as a key point of contact for campaign-related stakeholders across the region.
• Ensure campaigns operate in line with regional and industry compliance requirements.

Senior Consumer Campaign Manager – E-Commerce EMEA

• Develop and execute comprehensive, evidence-based NPI marketing strategies to promote our mask ecosystem incorporating clinical insights, including KOL engagement, thought leadership, and alignment with evidence generation to support marketing claims.
• Translate complex clinical data into compelling messaging frameworks that resonate with healthcare provider audiences and support product adoption across diagnostic and therapeutic pathways.
• Acquire deep knowledge of our customers' challenges, industry, and use cases, and communicate the benefits and value proposition clearly and compellingly to target audiences.
• Adapt and translate global GTM strategies for North American markets, tailoring for market and sales channel dynamics while considering unique customer segmentation approaches.
• Lead the creation of effective NPI marketing activities in collaboration with ABM, Integrated and Consumer Marketing teams.
• Support the sales enablement strategy and execution, ensuring launch readiness and success.
• Establish key performance indicators for our mask portfolio and relentlessly measure against performance and success, adjusting marketing strategy as necessary.
• Collaborate with Marketing, Product and Sales teams to create compelling content, marketing resources, and promotional campaigns.
• Manage the marketing budget for our mask portfolio and ensure effective allocation of resources for maximum ROI.
• Analyze market trends and competitor activities to identify opportunities for growth and differentiation.

Solutions Marketing Manager

• participate to all regulatory activities related to the import and distribution of ResMed products in EMEA region
• collaborate to the evaluation of regulatory requirements
• preparation, planning, submission, archiving and maintenance of product registrations
• interact with local regulatory partners and legal manufacturers
• support regulatory requests from the field
• contribute to the implementation of global or regional regulatory tools

Advanced Regulatory Affairs Specialist

Consultant

• Delivers consulting services while working closely with Brightree Project Managers to ensure adherence to project plans and timelines for on-time, on-budget go lives
• Utilizes process streamlining methodologies to reduce order management cycle times and increase cash velocity
• Assists in building client capabilities by training, coaching, and mentoring client personnel
• Facilitates the sharing of agreed best practices and standardization across the business
• Targets a 60% monthly client billable utilization rate
• Proactively identifies project risks and monitors and reports results throughout the process
• Updates Salesforce.com, SharePoint and other required systems with project status, time/expense and project documentation
• Identifies add-on implementation services that provide client value
• Maintains statistical rigor and delivers significant financial and voice of customer results
• Employs organizational change management applications to manage human risks
• Proactively stays informed and educated on new releases and enhancements as well as industry changes

Senior Healthcare Consultant, SaaS Professional Services – Implementation

• Define the strategic vision and roadmap for the Customer Data Platform to support marketing and business objectives
• Develop and maintain the CDP adoption framework, ensuring alignment with enterprise data governance and privacy standards
• Lead the segmentation and audience strategy, enabling precise targeting, personalization, and measurement across channels
• Identify and prioritize data sources for integration into the CDP, ensuring relevance to marketing use cases and compliance requirements
• Partner with MarTech, CRM, and Analytics teams to design scalable data flows between systems (CRM, SFMC, eCommerce, etc.)
• Collaborate with InfoSec and Privacy teams to uphold data protection, consent management, and ethical data practices
• Manage external vendors and implementation partners to ensure delivery of business and technical outcomes
• Define KPIs and success metrics to measure data activation efficiency, segmentation accuracy, and campaign effectiveness in partnership with the Marketing Analytics team
• Stay informed on emerging trends in CDP, data privacy, and identity resolution to guide platform evolution and innovation
• Work closely with InfoSec and Privacy teams to maintain adherence to GDPR, HIPAA, CCPA, and other data regulations
• Drive organizational enablement and training to increase adoption and maturity of CDP capabilities across teams
• Champion innovation in data utilization, personalization, and marketing efficiency

Marketing Technology Specialist, Customer Data Platform

Customer Success Manager

• Manage enterprise software customers
• On-board new customers
• Ensure customers are set up for long-term success
• Scale adoption of ResMed solutions
• Analyze customer data and trends
• Collaborate with Professional Services team
• Share information with stakeholders
• Integrate client feedback into decisions

Marketing Operations

• Work in coordination with business units to understand platform requirements and advise on how requirements can best be satisfied
• Create workflows, templates, and automated processes to run email, OTT, and SMS campaigns efficiently
• Develop custom solutions (e.g., AMPscript) for email personalization and advanced dynamic content use cases
• Implement extensive knowledge to develop and trigger automations for marketing automation platforms enabling seamless customer experiences across touchpoints including email, mobile, advertising, web, direct mail, sales, commerce, and service
• Provide support to digital marketing team members across regions including North America, Latin America, Europe, Africa, and Asia to resolve issues with Marketing Cloud and related applications
• Configure complex automations and journey builds
• Monitor performance and maintain marketing automation platform systems according to business requirements
• Create, modify, and update reports, dashboards, objects, fields, etc. for business stakeholders
• Perform day-to-day administration, configuration, and troubleshooting of marketing automation platforms
• Create and manage users; maintain user roles, profiles, access controls, security settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security)
• Research and recommend innovative and possible automated approaches for system administration tasks
• Liaison with cross-functional teams to secure support for solutions
• Understand data segmentation and cross-platform integrations (e.g., Marketing Cloud Connect)
• Collaborate and train other team members