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About the role
Key responsibilities & impact- Deliver exceptional customer service while providing support for sales and marketing initiatives
- Handle customer inquiries related to products, services, warranties, order processing, and data entry
- Resolve general concerns and complaints
- Identify potential sales opportunities during customer interactions
- Provide first-level technical and clinical support
- Escalate issues to the appropriate teams
- Maintain daily communication with customers across multiple channels
- Handle customer orders for medical supplies and equipment
- Create and/or maintain client account records
- Support members of cross functional teams and developing and maintaining positive customer relations
Requirements
What you’ll need- High School Diploma or GED
- 1+ year of Customer Service experience
- Healthcare industry experience preferred, with familiarity of HIPAA regulations and handling sensitive patient information.
- Strong communication skills (verbal and written)
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Ability to multi-task and adapt in a fast-paced environment
Benefits
Comp & perks- no specified benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycustomer order processingtechnical supportclinical supportMicrosoft OfficeExcelOutlookWord
Soft Skills
customer servicecommunicationmulti-taskingadaptabilityproblem-solvingrelationship building
Certifications
High School DiplomaGED