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Legal Operations Support Associate
ResMedLegal Operations Support Associate optimizing day-to-day operations for Resmed’s Legal Team. Supporting internet policy administration and enforcing sales terms with strong cross-functional collaboration.
About the role
Key responsibilities & impact- Execute day to day internet policy administration and sales terms enforcement operations
- Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
- Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
- Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
- Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
- Review and validate customer internet applications, websites, listings, pricing, and promotional activities
- Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
- Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
- Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.
- Maintain and update customer databases and CRM systems
- Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
- Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.
Requirements
What you’ll need- 1-2 years of experience in commercial operations, internet sales, or policy administration.
- Strong English skills (written and verbal) to write/create basic reports and business correspondence.
- Strong analysis and critical thinking skills.
- Well organized, detailed oriented and deadline oriented
- Strong personal computer skills and familiarity with Windows-based software (including MS Word, Excel, PowerPoint, Outlook and Internet browsers).
- Experience working in a multinational company.
- Possess a process improvement mindset, with a track record of identifying and executing on continuous improvement initiatives.
Benefits
Comp & perks- Health technologies
- Supportive and inspiring workplace
- Diversity and inclusion culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
policy administrationsales terms enforcementprocess improvementworkflow documentationdata analysiscustomer application validationreport generationCRM systems managementinternet sales monitoringe-commerce platform review
Soft Skills
strong English communicationcritical thinkingorganizational skillsdetail-orienteddeadline-orientedtroubleshootingcollaborationguidance and trainingprocess optimizationcustomer service