Replicant

Artificial Intelligence

• Own conversation design for Replicant’s AI Agents, ensuring every call interaction is seamless, intuitive, and engaging, achieving high-quality UX for all personas
• Work directly with Replicant customers to discover their callers’ and their own unmet needs, crafting solutions that will help transform their businesses
• Use Replicant's platform to build the AI Agent that satisfies the defined requirements, making edits where required throughout the implementation lifecycle
• Partner with Engineers and Engagement Managers to develop requirements, enable integration of systems, and ensure that every AI Agent exceeds customer expectations and delivers the highest possible resolution
• Develop intent taxonomies that blend customer requirements and caller needs, to increase our AI Agents’ Natural Language Understanding performance, in partnership with our Machine Learning teams
• Use analytics & visualization tools to measure and improve conversational outcomes, owning the performance of the AI Agent through our Hypercare period
• Work with your peers to improve Replicant’s conversation design best practices through data-driven experimentation
• Engage with Replicant’s Product teams to evaluate and integrate new features into AI Agents, including reusable assets and tasks

Conversational AI Designer

Product Manager

• Replicant builds AI-powered conversation intelligence and AI agents for contact centers to resolve requests, identify issues, and improve agent performance
• Company AI agents handle millions of calls monthly for Fortune 500 and high-growth customers, performing tasks like processing payments, booking appointments, and authenticating users
• Drive the vision and strategy for Replicant's agentic AI conversation platform and deliver differentiated automation products
• Engage with customers and end-users to understand needs and translate insights into product enhancements and new automation opportunities
• Lead initiatives for Conversation Automation product and translate vision into practical experiments and products
• Work with cross-functional Engineering, Design, Machine Learning, and GTM teams to deliver generative AI-powered solutions
• Define and measure business outcomes and metrics from deployed solutions
• Conduct research and competitive analysis in LLMs and AI to keep Replicant a leader in the space
• Collaborate with cross-functional business partners and company leadership

Senior Product Manager

Product Marketing

• Replicant builds AI-first contact center platform with AI agents and conversation intelligence
• AI agents handle millions of calls monthly, processing payments, booking appointments, and authenticating users
• Lead strategic direction of product marketing, partnering across teams to inform product development, GTM strategy, and category design
• Serve as hands-on player-coach owning positioning, messaging, and broader go-to-market strategy; reports to the Chief Marketing Officer
• Lead and develop a high-performing product marketing team; refine positioning and messaging; orchestrate market-defining launches
• Develop and execute GTM strategy, determine priority segments/use cases/personas, and drive sales enablement and launch execution
• Oversee pricing and packaging to commercialize offerings and reduce sales friction
• Support sales on top accounts and high-impact deals and enable customer-facing teams
• Manage competitive enablement and serve as voice of the customer

Conversational AI Designer

Senior Product Manager

Senior Director, Product Marketing