Senior Content Strategist
TIAA
Job Level
Senior
About the role
- Replicant builds AI-powered conversation intelligence and AI agents for contact centers to resolve requests, identify issues, and improve agent performance
- Company AI agents handle millions of calls monthly for Fortune 500 and high-growth customers, performing tasks like processing payments, booking appointments, and authenticating users
- Drive the vision and strategy for Replicant's agentic AI conversation platform and deliver differentiated automation products
- Engage with customers and end-users to understand needs and translate insights into product enhancements and new automation opportunities
- Lead initiatives for Conversation Automation product and translate vision into practical experiments and products
- Work with cross-functional Engineering, Design, Machine Learning, and GTM teams to deliver generative AI-powered solutions
- Define and measure business outcomes and metrics from deployed solutions
- Conduct research and competitive analysis in LLMs and AI to keep Replicant a leader in the space
- Collaborate with cross-functional business partners and company leadership
Requirements
- 5+ years of product management experience with a track record of exceptional product delivery that delighted customers
- An owner mentality that is willing to get into the weeds to ensure the right product is delivered
- Deep data orientation with experience making data driven decisions including defining the right KPIs and setting aggressive goals
- Experience bringing structure to unstructured bodies of work, developing strategy, and adapting to change
- Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders
- Nice-to-have: 1+ years experience in AI/ML
- Nice-to-have: Previous experience at a high-growth startup
- Nice-to-have: Experience working in research or other development programs with very high ambiguity, technical complexity, and risk
