Replicant

Conversational AI Designer

Replicant

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

PythonSQLTableau

About the role

  • Own conversation design for Replicant’s AI Agents, ensuring every call interaction is seamless, intuitive, and engaging, achieving high-quality UX for all personas
  • Work directly with Replicant customers to discover their callers’ and their own unmet needs, crafting solutions that will help transform their businesses
  • Use Replicant's platform to build the AI Agent that satisfies the defined requirements, making edits where required throughout the implementation lifecycle
  • Partner with Engineers and Engagement Managers to develop requirements, enable integration of systems, and ensure that every AI Agent exceeds customer expectations and delivers the highest possible resolution
  • Develop intent taxonomies that blend customer requirements and caller needs, to increase our AI Agents’ Natural Language Understanding performance, in partnership with our Machine Learning teams
  • Use analytics & visualization tools to measure and improve conversational outcomes, owning the performance of the AI Agent through our Hypercare period
  • Work with your peers to improve Replicant’s conversation design best practices through data-driven experimentation
  • Engage with Replicant’s Product teams to evaluate and integrate new features into AI Agents, including reusable assets and tasks

Requirements

  • Business process modelling: You have experience working with self-service automation technologies and API integrations (e.g., Zapier, UiPath) to comprehensively think through all permutations of variables and pathways required to automate a critical business process inside an enterprise setting
  • Artisan communicator: You have excellent written and verbal communication skills in a client-facing role, and you’re interested in exploring the nuances and aesthetics of conversations and sweat every detail of a script
  • Passion for user experience: You have a great design sense and deep customer empathy, and you enjoy spending the time to craft just the right experience
  • Customer-centric: You put callers’ experiences first and can empathize with their experience & needs
  • Startup mentality: You’re adaptable, comfortable with ambiguity, and aren’t afraid to roll up your sleeves to engage deeply with our customers and data to get things done
  • Data obsessed: You love digging into the numbers and finding opportunities that others would have missed
  • Systematic thinking: You’re relentless about optimizing the product and processes to make things easier and better the next time around
  • Experience with Tableau, Looker, PowerBI - bonus if you know SQL or R/Python
  • 2-3 years of experience designing AI-based experiences
  • BS/MS degree in Interaction Design / HCI, Linguistics, Information Systems or another related field