Tech Stack
CloudGrafanaJavaJavaScriptSplunkSQL
About the role
- Own an end-to-end product portfolio; set clear vision in partnership with senior leaders and employ a data-driven prioritization framework.
- Co-create a multi-year product vision aligned to enterprise growth objectives.
- Translate strategic themes into outcome‑oriented product roadmaps.
- Leverage SaaS platform and cloud product expertise to define secure, scalable, customer-focused solutions.
- Implement a measurable framework (OKRs / RICE / WSJF) to rank features, tech‑debt retirement, and modernization initiatives.
- Make explicit trade‑off decisions and articulate what not to build to preserve focus.
- Apply incident analysis and performance data to guide prioritization; triage escalations, defects, and performance improvements into structured backlogs.
- Act as trusted adviser to Division Presidents, Ops, Sales, and Marketing leaders; facilitate quarterly planning and roadmap reviews.
- Bridge business requirements with technical feasibility and advocate for enterprise customers during escalations and critical incidents.
- Partner with Engineering, Data, and Architecture leads to migrate legacy platforms, introduce cloud‑native capabilities, and strengthen DevSecOps practices.
- Apply technical expertise in Java, SQL, APIs, cloud computing, and observability platforms (AppDynamics, Splunk, ScienceLogic, Grafana) to guide product decisions.
- Own defect triage with detailed documentation to enable expedited fixes and reduce customer disruption.
- Lead initiatives to implement monitoring frameworks, automation, and system optimization for high-impact operations.
- Define north‑star and leading KPIs; build business cases grounded in CAC, LTV, conversion, and productivity metrics.
- Design A/B and multivariate experiments to validate hypotheses and de‑risk investments; use SQL and BI tools to measure outcomes.
- Craft communication plans, training, and adoption metrics for successful roll‑outs; create playbooks, knowledge templates, and technical documentation.
- Mentor other Product Owners and contribute to organizational playbooks, templates, and reusable processes to standardize delivery.
Requirements
- 10+ years of progressive product management / product ownership experience with recent success scaling product culture and frameworks.
- Demonstrated ability to own enterprise-wide roadmaps and lead cross-functional teams through ambiguity and competing priorities.
- Hands-on experience with SaaS/eCommerce platforms, customer escalations, and performance engineering.
- Deep familiarity with modern product discovery, backlog management, Agile/Scrum, and Lean experimentation practices.
- Proven track record partnering with technology on cloud migration, API-first architectures, and technical‑debt reduction.
- Technical foundation in Java, JavaScript, SQL, REST APIs, observability platforms, and cloud computing is preferred.
- Proven track record implementing automation and secure system rollouts.
- Strong analytical skills—comfortable with SQL/BI tools, cohort analysis, funnel metrics, and financial modeling to build data‑backed business cases.
- Exceptional communication and storytelling skills; able to influence C‑suite and front‑line stakeholders alike.
- Experience driving change management in matrixed organizations, including rollout planning, training, and adoption measurement.
- Experience in home‑services, consumer finance, or other high‑volume, multi‑division B2C environments preferred.
- Background integrating AI/ML or advanced analytics into product features preferred.
- Certifications such as CSPO, SAFe PO/PM, or Pragmatic Institute preferred.
- Are you legally authorized to work in the United States?
- Are you willing to submit to a post-offer, pre-employment background check?