Rentokil Initial

Business Analyst

• As a Senior Business Analyst in the AI Team, you'll be key in shaping and refining our digital solutions that drive efficiency and innovation across Rentokil Initial.
• You will act as a primary subject matter expert within your designated business domain, leveraging your advanced, specialized knowledge and detailed technical understanding to drive and contribute to complex initiatives, influence strategic direction, and define innovative business and technology solutions relevant to that area.
• Champion business value by leading the definition and justification of strategic application projects specific to your business domain.
• Translate vision into actionable requirements by gathering, refining, and engineering detailed requirements, defining future-state processes across relevant sub-domains.
• Engage in close discussion and collaboration with Business Analysts in other domain areas to ensure seamless integration and identify interdependencies.
• Provide expertise to ensure robust acceptance testing within your area and recommend best practices for UAT.
• Contribute to the development of business readiness plans and actively support stakeholder engagement to maximize realized business benefits.

Senior Business Analyst

Account Manager

• Growth focus through leveraging LAMP concepts to broaden customer relationships and target sales opportunities to improve outcomes.
• Develop and implement customised business plans to identify growth opportunities and harvest business through an intentional strategy
• Focus on profitability through the use of tools to measure profit and the development of targeted strategies to make deals better/more profitable through renewal negotiations and customer discussion
• Responsible for retention of existing customer base through negotiating proactive renewals/extensions of agreements
• Responsible for relationship wellness through ongoing risk assessments and customer satisfaction measurements and the development of action plans to course correct customer concerns
• Ensure standard Global Account process is used for all global customer contract renewals
• Expand customers across country boundaries through championing International approach.
• Ensure that local country management teams are inputting to, supporting and buying into the account plans for nominated accounts managed
• Champion cross-selling initiatives and programs across the Group with a focus on International customer opportunities.
• Commercial acumen to support successful contract renegotiation of International contracts to ensure revenue quality.

Global Account Manager

Database Administrator

• SQL Database Administrator (DBA) is responsible for providing end-to-end database support for all our data systems.
• This includes the design, implementation, maintenance, and security of SQL Server and other database platforms (MySQL, PostgreSQL and Cloud DBs) to ensure optimal performance, availability, and data integrity.
• You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.
• Provide 24/7 Database Administration support for our diverse and mission-critical database environments.
• Install, configure, manage, and maintain Microsoft SQL Server environments.
• Monitor database performance, diagnose issues, and implement performance tuning strategies for queries, indexes, and database configurations.
• Implement and manage high availability solutions and disaster recovery plans.
• Manage database security, including user permissions, roles, authentication, and encryption.
• Upgrade MySQL databases (Community and/or Enterprise editions).
• Manage multiple database environments, including production, development, QA, and staging.
• Perform regular health checks, capacity planning, and proactive monitoring of databases.
• Schedule and manage routine maintenance tasks, and develop scripts to automate administrative and monitoring processes.
• Rapidly diagnose and resolve database-related issues and maintain comprehensive documentation for database configurations, procedures, and troubleshooting steps.

Global Database Administrator

Chief Marketing Officer

• We have a great opportunity for a senior email marketing executive wanting to join a dynamic marketing team and help deliver an exciting email programme.
• We are looking for someone with an interest in data segmentation and manipulation, to ensure that we target the relevant audiences with our email communications.
• The role will liaise with the Marketing Managers in the region to discuss, and refine target audiences for their business communications.
• This role will support the Sub-Saharan African teams across our family of businesses, delivering the day-to-day communications as set out in the Email Marketing programmes.
• The role will utilise data analysis to gain insight into how we can further optimise campaigns to ensure we are targeting the right recipients, with the right messages.
• You will be given the email briefs along with the email content, it’s then over to you to get the email workflows created, the email templates built and ensure the right emails are sent to the right target audiences.
• We will also require this role to spend approx 20% of their time supporting the South Africa Digital Marketing Manager with uploading content into our website CMS platform.
• They will also support the business with appropriate kpi reporting.

Email Marketing Executive, Data

Program Manager

• Manages a client portfolio composed of a large number of clients with individual annual revenues below $100K per client.
• Establishes productive, professional, and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
• Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management, and leadership) in order to meet account performance objectives and client's expectations.
• Connects key stakeholders within a client's organization to the Steritech team through formal and informal meetings.
• Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking, and best practices with clients assigned.
• Proactively assesses company performance on quality, calibration, round spread, dayparting, survey results, Specialist feedback and manages SLAs.
• Meets assigned targets for growth, profitability, A/R and strategic objectives in assigned accounts.
• Works with Accounts Receivable and client to ensure payment of any outdated invoices.
• Executes successful contract renewals and price increase terms with clients assigned.
• Performs basis support service tasks that maintain the client’s base account.
• Proactively assesses, clarifies, validates customer needs and adds value to customers programs while ensuring Steritech profitability.
• Responsible for submitting weekly, monthly, and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.
• Performs all other duties as assigned.

Compliance

• Conduct assessments that measure conformity to established regulatory,
• Observe food prep and cooking standards to ensure food safety, health,
• Partner with clients to address root causes of assessment discrepancies
• Teach and coach clients how to make their workplace a safer and healthier
• Travel up to 50%, or 10 days per month, including some evening and

Food Safety & Compliance Specialist

• Requirement Discovery & Management
• Lead workshops with marketing stakeholders to capture business requirements for new tools or features (e.g., Lead Scoring, Attribution, or Personalisation).
• Translate high-level business needs into detailed User Stories, Functional Requirement Documents (FRDs), and Process Maps.
• Manage the product backlog, ensuring tasks are prioritised based on business value and technical feasibility.
• Platform & System Integration
• Analyse how data moves between core systems like HubSpot/Salesforce, Adobe Campaign, and Google Cloud Platform (GCP).
• Document data mapping requirements for API integrations.
• Identify opportunities to sunset redundant tools and consolidate the tech stack.
• Data Governance & Analytics
• Define data standards to ensure high quality for lead routing, segmentation, and reporting.
• Monitor system health and performance, ensuring that "Table Stakes" (GDPR) are met.
• Testing & Deployment (UAT)
• Define Acceptance Criteria and lead User Acceptance Testing (UAT) to ensure the technical solution meets the business's original intent.
• Coordinate with QA teams to identify and resolve bugs before a "Go-Live" event.

MarTech Business Analyst

Billing Specialist

• Collation of service information required to produce customer invoices
• Reconciliation of billed items to manual bills created in finance and billing systems
• Creation of manual consolidated customer invoicing
• Uploading invoices to customer portals
• Documenting billing processes per customer and maintenance of a billing information library
• Dealing with customer and business queries relating to invoices produced
• Posting invoices and credits to finance systems
• Maintenance of detailed billing schedules
• Liaison with service technicians to collate billing information
• Highlight and escalate process gaps and suggests solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

Billing Administrator

Analyst

• ● The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• ● Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• ● Working with other service management functions to ensure effective operation of the change and transition functions
• ● The production of schedules of change for managing changes to the live environment
• ● Progressing the status of changes with service departments to ensure data is current
• ● Providing guidance to those involved in change management and service transition
• ● Producing change management and service transition reports as required by the change and transition processes
• ● Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy
• ● Adhering to IT governance and controls

ITSM Change Analyst

Content Marketing Manager

• Content planning and creation
• Develop and maintain social media content calendars for assigned brands, aligned to commercial priorities, seasonality, and campaign plans.
• Create or brief on-brand social assets (static, carousels, simple motion, stories, short-form video) using tools such as Canva/ Adobe CC and brand templates.
• Apply modular content principles, thinking in series, themes, and reusable building blocks rather than one-off posts, and identify high-performing formats to scale across brands.
• Write clear, engaging copy tailored to platform, audience, and brand voice, including hooks, post copy, and CTAs.
• Localise/adapt global and North America assets for individual brands, ensuring relevance to local customer needs and regulations.
• Channel management and community
• Schedule, publish, and quality-check posts across key platforms for assigned brands, ensuring consistency and timeliness.
• Monitor comments, messages, and reviews, escalating customer issues in line with agreed processes and SLAs.
• Ensure consistent use of hashtags, tagging, handles, and UTMs to support tracking and discoverability.
• Stay on top of social trends, formats, and platform updates, recommending tests that could improve engagement or reach.
• Campaigns and collaboration
• Work closely with the North America team to: Provide content, creative variations, and messaging recommendations for paid social campaigns.
• Share audience insights, post-click learnings, and on-channel performance to inform paid strategy.
• Support branded and seasonal campaigns (e.g. promotions, product pushes, regional initiatives) with strong organic social activity.
• Collaborate with performance marketing, SEO, CRO, and brand teams to ensure social activity supports broader digital goals (traffic, leads, conversions).
• Brief and collaborate with creative or video partners where needed, providing clear objectives, examples, and feedback.
• Performance, optimisation and reporting
• Track performance across brands (reach, impressions, engagement, clicks, conversions) and provide regular dashboards and commentary.
• Identify what’s working/not working by brand, channel, and content type, and proactively make recommendations for improvement, escalating risks or issues early, and proposing clear next steps.
• Connect social performance to broader digital signals such as traffic quality/ conversion intent.
• Feed insights into test-and-learn plans (e.g. creative variants, formats, copy angles, posting times).
• Use tools such as native platform analytics, Google Analytics, and social/CRM platforms (e.g. Sprinklr or HubSpot) to understand performance.
• Governance and brand consistency
• Ensure all posts and assets follow brand guidelines, tone of voice, and legal/compliance requirements.

Digital Content Specialist – 12 month contract

Performance Marketing

• Deliver the operational implementation of RI’s Paid media Strategy
• Provide markets with support and advice on optimisation strategies for Paid Search management and best practices
• Assist with the strategy and planning for improving and maximising the Global ROI of Paid media
• Execute paid search conversion rate tests, collect paid search performance data and extract spend, conversion and keyword insights into actionable plans that drive optimisation activities in global markets
• Create & maintain best practice documents & guides to share with markets
• Pro-actively test, evaluate & maximise the efficiency of Google product betas
• Maintain strong market relationships
• Monitor, analyse and provide detailed reports & recommendations on paid media performance for markets
• Investigate account & agency issues
• Support the Quality Score improvements across accounts
• Support the sharing of paid search learnings with the SEO team and all other digital channels
• Collaborate with colleagues in our markets, across M&I categories and agencies

Paid Search Specialist – 12 Month Contract

Social Media Manager

• We are seeking a creative and hands-on Social Media Specialist to support our brands in North America.
• You will be a confident self-starter, able to operate independently on a day-to-day basis, identifying risks and opportunities early, and providing proactive recommendations.
• Working as part of the Digital Content & Communications team, you will plan and deliver always-on and campaign content across LinkedIn, Facebook, Instagram, and YouTube, in close collaboration with the North America teams.
• You will handle multiple brands simultaneously, requiring strong prioritisation, fast and clear context-switching, and the ability to keep several workstreams moving at once.
• Paid social ownership, including budget, campaign set-up, and optimisation, sits with the NA Paid Media team.
• Your role is to provide strong recommendations, briefs, and content to enable effective organic and paid activity, while owning organic social performance for your brands.
• Develop and maintain social media content calendars for assigned brands, aligned to commercial priorities, seasonality, and campaign plans.
• Create or brief on-brand social assets (static, carousels, simple motion, stories, short-form video) using tools such as Canva/ Adobe CC and brand templates.
• Write clear, engaging copy tailored to platform, audience, and brand voice, including hooks, post copy, and CTAs.
• Monitor comments, messages, and reviews, escalating customer issues in line with agreed processes and SLAs.
• Ensure consistent use of hashtags, tagging, handles, and UTMs to support tracking and discoverability.
• Stay on top of social trends, formats, and platform updates, recommending tests that could improve engagement or reach.
• Work closely with the North America team to provide content, creative variations, and messaging recommendations for paid social campaigns.
• Track performance across brands (reach, impressions, engagement, clicks, conversions) and provide regular dashboards and commentary.
• Ensure all posts and assets follow brand guidelines, tone of voice, and legal/compliance requirements.

Social Media Specialist – 12 Month Contract

Copywriter

• Support the Digital Content Marketing Manager by writing, editing, and optimising high-performing digital content and copy
• Create and refine content to improve performance, visibility, and lead flow
• Draft, edit, and optimise digital copy for various digital marketing projects
• Implement content strategy based on SEO, CRO, and UX insights
• Maintain editorial standards and uphold clear guidelines
• Conduct content audits to improve quality and performance
• Partner with teams for actionable insights to enhance content performance
• Maintain clear documentation and communication for projects
• Engage with local markets for accurate scoping and delivery of content projects

Content and Copywriting Specialist

Data Analyst

• The Digital Data Analyst will sit within the Data, Insights & Analytics team and play a key role in supporting performance across the wider Digital Marketing function.
• This role is responsible for transforming existing digital data into clear insights, developing effective dashboards, and enabling evidence-based decision-making for Paid, SEO, and CRO teams.
• Data & Dashboard Projects – designing and maintaining dashboards, supporting reporting frameworks, and providing analytical support for global initiatives.
• Paid & SEO Performance Analysis – analysing paid and organic performance to identify opportunities for optimisation and growth, supporting channel teams with insight into campaign effectiveness, search visibility, and user intent.
• CRO & Experimentation Insights – generating behavioural insights and delivering robust test measurement that directly informs roadmap prioritisation, including uplift calculations, friction analysis, and clear experiment reporting.
• Content Performance Analytics – analysing content performance at asset level, including ROI, video analytics, engagement patterns, and user behaviour across formats. Providing insights that support content strategy, creation, and optimisation.
• This role requires strong analytical ability, excellent data visualisation skills in Qlik Cloud and Looker Studio, and a solid understanding of digital marketing performance channels.

Digital Data Analyst – 12 month contract

Digital Marketing

• - Maintain and update CMS content to meet organisational standards and user needs
• - Source, commission, and edit high-quality content (copy, images, video) in partnership with internal teams and stakeholders
• - Implement technical SEO recommendations to improve search visibility and performance
• - Work with developers and content specialists to troubleshoot issues and enhance platform functionality
• - Manage rollout of new products, upgrades, and functionality across market sites using CMS platforms such as Magnolia, Sitecore, and WordPress
• - Produce sitemaps and visual artefacts to communicate website structure and functionality
• - Develop and maintain guidance materials to ensure consistent CMS content authoring
• - Document processes and best practices for ongoing reference and training
• - Support new acquisition sites builds, working in close collaboration with Market and Digital Marketing teams from build through to go-live
• - Support testing and launch of new product functionality across priority markets
• - Manage project workflows using agile tools (e.g. Jira, Trello) to schedule, prioritise, and track tasks
• - Facilitate sprint ceremonies (planning, stand-ups, retrospectives) to maintain alignment across teams
• - Monitor ticket progress end-to-end, providing stakeholder updates and resolving blockers