Contact Center Agent

Rentokil Initial

Contact Center Agent providing professional customer service for UK customers. Managing inquiries, resolving issues and supporting business services with a customer-focused approach.

Posted 6/13/2026full-timeClaremont • 🇿🇦 South AfricaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceinitiativejudgementteam playercustomer focuscommunication skillsrapport building

Industry Keywords

customer service complaint handlingcall performance indicatorsinbound callsoutbound callsData Protection ActUK customer call centerhybrid environment

About the role

Key responsibilities & impact

Provide professional customer service through your learnt understanding of business services, products and procedures
Accurately manage the client’s expectation for the next steps
Oblige the client’s request and resolve as many issues as possible for the first time
Handle Customer Service Complaint Handling Web & Chat Outbound Customer Feedback (Support)
Monitor call performance indicators including volume of inbound and outbound calls, average duration of calls, accuracy of log updates, and customer satisfaction

Requirements

What you’ll need

Tertiary Education in a related field advantageous
Minimum of 5 years experience in a similar role
UK Customer Call Center experience essential
Evidence of sufficient experience to demonstrate ability
Strong values in customer service
Good initiative and judgement skills
Team player
Customer Focus: excelling at customer service & able to build rapport
Familiar with Data Protection Act
Communication skills: both verbal and written including excellent telephone manner
Ability to work in a hybrid environment

Benefits

Comp & perks

Hybrid Working
Equal Opportunity
Rentokil Initial is committed to achieving Diversity and Equity across the business.