Sales Retention Supervisor
Renewal by Andersen
Sales Retention Supervisor
Renewal by Andersen
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a team of Revisit agents who are re-engaging with customers who inquired with us but didn’t purchase
- Monitor live calls and ensure agents are following the appropriate scripts, using strong objection handling, and maintaining professionalism and proper phone etiquette.
- Engage and build rapport with revisits agents to create a cycle of accountability and trust
- Provide real-time support to help close appointments and build confidence within team
- Conduct 1:1 coaching sessions with agents to review performance, discuss areas for growth, and recognize successes
- Ensure your agents are aligned with company priorities and shifting objectives
- Multi-tasking in a fast-paced environment where attention to detail is paramount
- Abide by our Signature Service standard by giving excellent experiences to our customers EVERY time.
Requirements
- High School diploma or equivalent
- Proven track record of sales and leadership expertise
- Exceptional verbal and written communication skills
- Experience and comfortability utilizing scripts, rebuttals, metrics and etiquette in delivering signature service
- Willingness to have difficult conversations, overcome objections, and manage conflict
- Excellent active listening skills
- Proficient computer skills, including comfortability navigating various systems simultaneously
