Remote

Backend Engineer

• Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products.
• Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements.
• Maintain good understanding of the team’s domain, both from product and engineering sides.
• Provide feedback on code reviews.
• Contribute to the shared codebase.
• Debug and solve technical and business issues.
• Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc.
• Mentor and provide guidance to other engineers.
• Investigate, propose and participate in implementation of improvements to our platform.
• Implement interfaces with performance, accessibility, and API design in mind.
• Redesign how engineering work ships with autonomous agents as the default execution layer.
• Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Senior Backend Engineer

Customer Success Manager

• Owns the full post-sales customer lifecycle for a high-volume SMB book across Payroll + EOR + adjacent products.
• Runs the standard post-sales motion end-to-end with high operational rigor - proactive engagement, adoption, and structured churn-risk management.
• Partners tightly with Sales on renewals and expansion signals.

Customer Success Manager, SMB

Full-stack Engineer

• Managing a small product team of 3-5 engineers (backend and frontend).
• 30% of the time spent doing management work. Outside of that actively participates in product development in their team.
• Being involved in hiring processes for their own team and potentially help out their peers.
• In addition to being involved in hiring, also being responsible for the onboarding process of new engineers.
• By being the spokesperson for everyone in their team they are expected to manage the team dynamics and bring out the best in them.
• Giving continuous and constructive feedback on all the things.
• Helping the team to grow continuously as a group and is responsible for each direct report’s career.
• Providing guidance and coaching to the team.
• Redesign how engineering work ships with autonomous agents as the default execution layer.
• Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Engineering Team Leader

Affiliate Manager

• Partner with executive leadership and business stakeholders to shape and evolve Total Rewards strategy in alignment with organizational objectives and long-term talent priorities.
• Design and articulate comprehensive Total Rewards frameworks and philosophies that drive strategic alignment, organizational consistency, and competitive positioning across global markets.
• Provide strategic counsel on compensation philosophy, pay equity frameworks, job architecture evolution, and geo-tiering strategies to support data-driven, forward-looking business decisions.
• Drive the integration of Total Rewards strategy into critical talent programs, ensuring all initiatives are aligned with the global rewards philosophy.
• Act as Total Rewards subject matter expert, influencing cross-functional initiatives by bringing a Total Rewards perspective to product, finance, legal, and leadership conversations.
• Drive education and enablement efforts to build organisational understanding and confidence in Total Rewards principles and programs.
• Lead proactive risk assessment and strategic foresight initiatives, identifying emerging challenges in Total Rewards and driving preventative solutions that position the organization ahead of market and regulatory shifts.
• Leverage AI and emerging technologies to enhance Total Rewards analysis, modeling, and decision-making, ensuring the organization remains at the forefront of rewards innovation and efficiency.
• Serve as a strategic voice for Total Rewards in executive and leadership forums, influencing organizational direction and ensuring rewards considerations shape critical business decisions.
• Mentor more junior team members and the broader People team members to strengthen strategic business partnering and rewards expertise across the organisation.
• Represent the Total Rewards function in leadership forums as needed.
• Stay current on market trends, regulatory changes, and innovative Total Rewards practices to continually elevate Remote's rewards strategy.

Senior Total Rewards Partner

Account Executive

• Create 'Land' opportunity deals that include detailed notes with accurate close dates
• Build key relationships with prospective clients, including with key decision makers and champions, to drive successful outcomes and exceed revenue objectives
• Consistently meet or exceed revenue quotas
• Maintain a clean and current pipeline of volume-based, high-velocity opportunities
• Identify, prioritize, and qualify prospects, and drive the sales process to execution
• Drive territory planning strategy to effectively work your book of business in tandem with your sales development (SDR) teammate
• Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events
• Self source and drive six-figure opportunities involving multiple stakeholders and senior leadership
• Maintain a clean and current pipeline of value-based, strategic opportunities
• Accurately forecast monthly and quarterly revenue for your territory
• Maintain a high level of knowledge about Remote’s Global Platform and services, the market served, and the competitive landscape
• Collaborate and communicate with key departments that support the client process, experience, and support
• Understand the global employment needs of business prospects, and design solutions to meet those unique business needs
• Work closely with the Account Management and Client Success teams to ensure a smooth, post-sale transition for new clients

Senior Account Executive, MM+

Customer Support

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users

Customer Care Associate

• Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface
• Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early
• Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations
• Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally
• Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail
• Operational excellence - Vitally hygiene as system of record - clean handovers
• AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework
• Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled
• Team impact - visible contribution via customer-facing projects and informal mentoring

Customer Success Manager, MM/Ent

Sales Development Rep

• Defining outbound strategy for the Sales Development organization.
• Provide strong leadership and strategic direction to the Sales Development team.
• Coach and mentor SDRs and more junior Leaders, driving them and their teams to achieve outbound pipeline generation goals and aiding in their career progression.
• Develop and implement effective programs to enhance SDR effectiveness and optimize results.
• Collaborate closely with regional Sales Leaders and the Sales Development Leadership team to continually improve the quality and quantity of sales pipeline.
• Work closely with the Growth, Revenue Operations, and Enablement, providing input on lead acquisition strategies, streamlining internal processes, and producing effective training materials.
• Regularly report on key individual and team metrics to identify areas for improvement and refine our qualification and prospect engagement strategies for long-term, sustained success.
• Proactively manage the performance of direct reports and advise on performance management of sub-teams, becoming actively involved as required.
• Hire, onboard, and develop new SDR and Leadership talent.
• Facilitate and foster a culture of high performance and continuous learning within the team.

Senior Manager, Sales Development – APAC

Payroll

• Act as a true subject matter expert for the country
• Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
• Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
• Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Payroll Specialist Lead

• Own compliance for your country or region
• Ensure local requirements are correctly interpreted, documented, and implemented across processes, systems, and customer workflows.
• Translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering.
• Partner with Product Design to create user experiences that are compliant, intuitive, and auditable.
• Review specifications, test logic, and validate product outputs to ensure legislative accuracy.
• Own and deliver multi-country or high-risk audits from planning through remediation.
• Establish audit frameworks that scale across new and existing jurisdictions.
• Identify root causes and drive systemic improvements.
• Serve as the primary escalation point for compliance issues in your region, supporting Incident Managers to resolve incidents swiftly and effectively.
• Create clear, scalable, and documented processes for payroll compliance operations.
• Develop controls, SOPs, and monitoring mechanisms to ensure ongoing adherence.
• Build training materials, guidance, and rules documentation to upskill internal teams.
• Partner with Product, Engineering, Legal, Support, and Customer Success to ensure compliance is embedded into decision-making.
• Support go-to-market, customer escalations and expansion initiatives with clear compliance guidance.

Payroll Risk & Compliance Expert

• Own compliance for your country or region
• Embed legislation into Remote’s product
• Lead complex audits and compliance programs
• Lead investigations and incident resolution
• Design and implement processes and governance frameworks
• Enablement, documentation, and knowledge sharing
• Cross-functional influence & stakeholder partnership

Artificial Intelligence

• Contribute to and lead delivery of CX automation and AI initiatives, from scoping and design through to production and ongoing iteration.
• Build and maintain AI agents and automated workflows that improve specialist effectiveness, reduce manual handling, and increase consistency across CX operations.
• Deploy AI capabilities responsibly: design for failure, ensure appropriate human oversight is built in, and maintain the logs and auditability expected in a customer-facing support environment.
• Stay across developments in AI and automation tooling, surface well-reasoned recommendations for your manager and the CX leadership team to evaluate.
• Own the technical delivery of CX tooling: the integrations, applications, and automated workflows that connect the platforms CX teams depend on every day.
• Build and maintain integrations across the CX technology stack, including Zendesk and its application framework, Remote's internal platform, REST APIs, webhooks, and emerging integration standards such as MCP, ensuring data flows correctly, triggers fire reliably, and tooling holds up under operational load.
• As Remote's customer and partner base grows, support the CX tooling requirements that come with it: new channels, new integrations, increasing complexity.
• Manage complex, multi-phase delivery: own dependencies, communicate proactively, and bring initiatives across the line without needing to be chased.
• Document everything you own. Accurate, accessible documentation is part of the definition of done, not something that happens later.
• Identify technical debt, undocumented processes, and fragile points in the CX automation stack and address them systematically.
• Use operational data and CX performance metrics to inform priorities and validate what is working. Build visibility into the impact of automation for CX leadership.
• Define success metrics for each initiative, track them, and use them to make decisions about what to iterate on and what to stop.
• Work closely with CX operations and front-line teams to understand workflow pain points, validate solutions before they ship, and support adoption after they do.
• Partner with engineering, product, and data teams across Remote to align on architecture and escalate when a problem needs more than automation to solve.
• Communicate clearly and regularly with stakeholders at all levels: operational teams, CX leadership, and cross-functional partners.

CX AI & Automation Lead

Senior Backend Engineer, Elixir

Procurement

• Negotiate with vendors to secure the best pricing while aligning with Remote’s terms
• Manage the entire procurement process in Coupa in partnership with key business owners and stakeholders
• Track and monitor software license renewals to ensure timely renewal of services
• Partnership with Remote’s Data Privacy, IT, Finance, Legal, and Security teams to ensure compliance with all applicable laws, regulations, and internal company policies
• Prepare and maintain accurate records of all procurement activities
• Maintain constant communication with vendors to address and resolve day-to-day issues (i.e. addressing/escalating vendors non-performance)

Senior Backend Engineer

Customer Success Manager, SMB

Engineering Team Leader

Senior Total Rewards Partner

Senior Total Rewards Partner

Senior Account Executive, MM+

Customer Care Associate

Customer Success Manager, MM/Ent

Senior Manager, Sales Development – APAC

Payroll Specialist Lead

Payroll Risk & Compliance Expert

Payroll Risk & Compliance Expert

CX AI & Automation Lead

Senior Backend Engineer, Elixir

Procurement Analyst