Remote

Client Services Representative

• Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
• Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
• Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
• Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
• Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.

Associate, Payroll Client Services

Payroll

• Lead, Manage & Hire a nationally distributed team of PEO Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
• Own the end-to-end PEO Customer Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
• develop and implement detailed standard operating procedures
• ensuring detailed government payroll compliance regulations are documented
• develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
• track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
• identify opportunities for efficiencies in the product that create a better user experience.
• Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
• Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
• Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Benefits, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with PEO payroll regulations.

Manager – PEO Payroll Implementations

Frontend Engineer

• Leading the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products.
• Actively participating in product work in the team: providing feedback, suggesting solutions to the problems. Using technical insights and expertise to suggest product improvements.
• Maintaining good understanding of the team’s domain, both from product and engineering sides.
• Providing feedback on code reviews.
• Contributing to the shared codebase.
• Debug and solve technical and business issues.
• Participating in non-team activities, such as support rotations, hiring process, RFC discussions, etc.
• Mentoring and providing guidance to other engineers.
• Investigating, proposing and participating in implementation of improvements to our platform.
• Implementing interfaces with performance, accessibility, and API design in mind.
• Redesigning how engineering work ships with autonomous agents as the default execution layer.
• Proposing and operationalizing agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Building reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Using verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Senior Frontend Engineer

Operations

• Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision.
• Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably.
• Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement.
• Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users.
• Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations.
• Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements.
• Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems.
• Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction.
• Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability.
• Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.

Onboarding Operations Lead

Manager

• Lead, coach, and manage a team of Solutions Consultants to deliver consistent, high-quality consultative pre-sales.
• Build a high-performance culture with clear expectations, timely feedback, and strong career development.
• Identify skills gaps and deliver development plans across consultative behaviors, product mastery, and execution discipline.
• Conduct performance evaluations and manage performance with clarity and care.
• Run a weekly deal inspection rhythm focused on the SC inputs that drive outcomes: qualification, discovery quality, scoping, risks, and executive narrative.
• Coach SCs to consistently deliver quantified value (cost of inaction and business outcomes), not product-first demos.
• Partner with AEs and Sales leadership to shape winning strategies on priority opportunities.
• Set and enforce engagement standards to protect capacity for high-impact, complex work.
• Build strong partnerships with Product, Marketing, Enablement, RevOps, and Customer Experience to improve alignment and impact.

Manager, Solutions Consulting

Risk

• Underwrite new deals and manage existing exposures to make recommendations to Head of Credit
• Monitor Remote’s credit risk at a portfolio level and implement strategies to reduce credit exposure and losses
• Support development of risk management framework for Remote, maintain risk registry, understand group risks, quantify Remote’s exposure, propose preventative actions
• Develop key policies like Remote’s Business Continuity Planning and Third Party Risk Management
• Work with Product and Engineering teams to automate risk interventions

Credit & Enterprise Risk Analyst

Sales

• Partner with sales leadership and other functional groups to ensure the SEA hunter team has the support and guidance needed to predictably over-achieve their goals
• Help direct reports understand and articulate their desired career path, and partner with them to get there.
• Identify any areas for improvement in the sales cycle that align with Remote’s core values and mission
• Partner with senior sales management, marketing and other business partners to iterate on a successful GTM strategy
• Lead and assist the hunter team in identifying and prioritising prospective accounts, establishing consistent sales metrics and practices, forecast hygiene and accuracy, and ultimately generating business and successful customers
• You have demonstrated success building a team, adding pipeline and fuelling explosive growth through a mix of inbound and outbound closed deals
• Provide guidance on tools used to facilitate the sales cycle with an understanding of how they work together to achieve our needs for growth, as well as improvement
• Understand the Customer Profiles and Business Models to help prioritise opportunities for consistent and repeatable results for the customers and the business
• Conduct performance management reviews to ensure direct reports are developing, and that goals and expectations are aligned
• Provide weekly and quarterly reporting on opportunity statistics, pipeline advancement, wins and losses, and opportunities for improvement
• Have excellent leadership skills (We lead, not manage)

Sales Manager – Southeast Asia/Greater China

Manager, Sales – Southeast Asia/Greater China

Customer Success Manager

• Lead, coach, and performance-manage an APAC regional pod spanning Growth, SMB, Mid-Market, and Enterprise.
• Own the APAC pod’s weekly, monthly, and quarterly performance cadence (forecasting, risk reviews, renewals health, expansion motions).
• Ensure consistent application of CS processes, internal SLAs, and documentation standards across the pod.
• Partner with Sales and AM counterparts to drive account plans, renewals execution, and expansion opportunities.
• Build escalation readiness - clarify decision rights, run the regional escalation loop, and coordinate cross-functional response.
• Improve onboarding, adoption, and retention outcomes by identifying process gaps and implementing scalable fixes.
• Develop talent - onboarding, coaching, and creating clear growth paths for CSMs in the pod.
• Maintain strong product knowledge and ensure the pod stays current on new features and policies.

Manager, Customer Success – APAC

Creative Strategist

• Own messaging for performance marketing
• Develop clear, differentiated messaging frameworks for paid campaigns
• Translate complex global employment products into simple, compelling hooks
• Continuously refine positioning based on performance data and audience insight
• Concept high-impact campaign ideas for paid channels (social, search, display, video)
• Create scalable creative concepts — not one-off ads
• Build testing roadmaps grounded in strong hypotheses, not guesswork
• Ensure performance creative strengthens Remote’s brand, not dilutes it
• Balance clarity and conversion with distinctiveness and memorability
• Partner with brand and content teams to maintain a consistent voice across all channels
• Work with designers, writers, and external partners to bring ideas to life
• Provide clear creative direction and feedback to ensure quality and consistency
• Oversee multiple campaigns and iterations at speed
• Establish repeatable systems for ideation, testing, and iteration
• Use data to inform decisions without losing creative instinct
• Scale what works while continuously exploring new directions
• Integrate AI tools into the creative process to increase speed and output
• Maintain a high bar for quality, taste, and originality
• Partner with growth, product marketing, brand, and analytics teams
• Align on priorities, audiences, and performance goals
• Influence stakeholders with strong creative conviction and clear rationale

Creative Lead

Program Manager

• Directly support the General Manager in building and growing Remote Embedded product, ensuring alignment with strategic objectives
• Develop and project manage Remote Embedded partners’ implementation timeline, and operational work streams (in close collaboration with the Partners’ teams)
• Lead the planning, tracking and completion of all project tasks throughout the partner onboarding and implementation process — including but not limited to:
• Develop and oversee the project schedule and lead regular meetings with operational leads to build workflows not supported by integration
• Document, coordinate and monitor progress of partner, including ensuring all requirements are met
• Coordinate internal resources as required across various departments including Product, Legal, Finance, Sales, Partnerships, Growth, Customer Experience and Operations, to drive Embedded partner success
• Work closely with the Product, Operations, and other teams to understand and communicate the timing of deliverables necessary to keep partners unblocked and drive project to release on time with high quality
• Help partner sales, support, and customer success teams understand product features and benefits
• Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards; create visibility on status of all open issues, action items, dependencies, and timelines for deliverables
• Own the day-to-day relationship with the partner during the implementation phase, ensuring questions are directed to and addressed by the appropriate internal teams efficiently
• Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
• Develop and execute strategies to continuously improve partner and customer satisfaction, meet revenue targets, and scale team operations (in collaboration with Product, Engineering, Partnerships, Customer Experience and Operations)
• Contribute to the development of integration best practices, training materials and Remote’s internal and external collateral
• Work with GM, Partnerships, and Product Marketing to package implementation best practices and integrate these in partner value prop for future partners
• Develop clear and accurate implementation guide covering technical, GTM, and operational implementation (in collaboration with Partner Solution Architect)
• Develop and maintain a comprehensive documentation system that organizes partner interactions, including FAQs, workflows, dependencies, and blockers
• Work with other teams to populate the partner knowledge base and partner portal

Senior Implementations Program Manager

Account Executive

• Meet and exceed sales quota.
• Manage the entire sales cycle from prospecting to close as a hunter.
• Identify new business opportunities and push through the sales motion and cycle.
• Presentation to prospective and existing customers on Remote’s suite of services.
• Own the customer relationship and complete the cycle from sale to business completion.
• Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs.
• Self-generates leads by contacting prospective customers by telephone, virtual/premise visits, networking, and industry events.
• Work with other cross-functional teams to ensure customer success.
• Create 'Land' opportunity deals that include detailed notes with accurate close dates
• Maintain a clean and current pipeline of volume based, high velocity opportunities
• Efficiently present and deliver all information to potential clients
• Proactively answer potential client questions and follow-up call questions in a prompt manner
• Internal collaboration and communication with key departments that support client process, experience and support
• Close sales deals efficiently while kindly guiding clients through process
• Meet and exceed sales quota based on role level and manage the entire sales cycle
• Identify new opportunities and manage the entire sales cycle from prospecting to close
• Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs.
• Self-generates leads by contacting prospective clients by telephone, premise visits, networking, and industry events.

Account Executive, SMB

• Physical mail management
• Invoice processing
• Vendor onboarding support
• Signatures, notarisations, and document couriering
• Monthly headcount tracker update
• Documentation and folder management
• Process improvement
• Stakeholder collaboration

Junior Business Administrator, International Operations

Backend Engineer

• You'll be joining a team of engineers across Frontend, Backend, SRE and QA.
• We're organised into cross-functional development teams assigned to specific verticals.
• This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences.
• Regardless of the specific team, you will be working on building tools, APIs and integrations for one of our products.
• Our backend is built with Elixir and Phoenix, with a Postgres database.
• We use React and Next.js for our front-end.
• GitLab is used as a version control tool and a CI/CD solution.
• Our applications are hosted on AWS.
• We fully rely on our CI for deployments and deploy multiple times per day.
• Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products.
• Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements.
• Maintain good understanding of the team’s domain, both from product and engineering sides.
• Provide feedback on code reviews.
• Contribute to the shared codebase.
• Debug and solve technical and business issues.
• Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc.
• Mentor and provide guidance to other engineers.
• Investigate, propose and participate in implementation of improvements to our platform.
• Implement interfaces with performance, accessibility, and API design in mind.
• Redesign how engineering work ships with autonomous agents as the default execution layer.
• Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster.
• Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains.
• Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable.

Associate, Payroll Client Services

Manager – PEO Payroll Implementations

Senior Frontend Engineer

Onboarding Operations Lead

Manager, Solutions Consulting

Credit & Enterprise Risk Analyst

Sales Manager – Southeast Asia/Greater China

Credit & Enterprise Risk Analyst

Manager, Sales – Southeast Asia/Greater China

Manager, Customer Success – APAC

Creative Lead

Senior Implementations Program Manager

Account Executive, SMB

Junior Business Administrator, International Operations

Senior Backend Engineer