Remote

Marketing

• Serve as the dedicated marketing liaison to the SMB Sales leadership, translating regional priorities, account needs, and revenue goals into cohesive, data-driven field marketing strategies and actionable execution plans.
• Own and continually refine the US SMB marketing strategy, ensuring a clear, localized plan that effectively reaches target audiences and aligns with overarching commercial objectives.
• Drive and execute measurable demand and field marketing programs across all SMB Industry Segments to ensure robust MQL and sales opportunity pipeline creation. This includes comprehensive activities such as digital performance marketing (in collaboration with teams), targeted outbound programs, executive dinners/roundtables, account-specific events, regional campaigns, and targeted account programs.
• Oversee and optimize targeted sales enablement and nurturing programs, including post-event follow-up campaigns, automated nurture tracks, direct mail, effectively leveraging product and solutions marketing content.
• Collaborate with the Customer Success and Customer Solutions teams to develop compelling local case studies and testimonials that support sales and marketing initiatives.
• Establish clear Marketing KPIs, rigorously track and analyze performance data, and report results to senior stakeholders, continually using insights to develop and optimize the effectiveness of all marketing activities.
• Support regional brand awareness creation and maintain close collaboration with the Communications/PR team to ensure message consistency and amplify local success stories.

Senior Field Marketing Manager, SMB

Payroll

• Develop deep understanding and expertise for Remote Payroll and HR product(s) and services
• Take responsibility for the entire customer journey, and grow them into long term partners with a direct focus on payroll services.
• Long-term customer relationship management, ensuring the success and satisfaction of payroll customers.
• Own client retention & expansion, within payroll product and services.
• Identifying upselling & cross-selling opportunities, managing campaigns and product promotion and introducing new payroll features to our client/complementary products (EOR, Contractor Management, Talent, Equity and HRIS)
• Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll (PAY) product(s).
• Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements.
• Work closely with the Payroll, Product and Sales team to help ensure the right expectations are set for payroll customers.
• Educate and train customers on key payroll information and processes to set them up for success.
• Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues.

Senior Payroll Customer Success Manager

Customer Success Manager

• This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior MM/Ent. Customer Success Manager, as part of our Customer Experience team.
• As a senior member of the team, you will be Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations that clearly articulate how prospective and current clients will achieve their goals with Remote
• Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
• Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral
• Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales
• Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact
• Share learning and drive development and enablement opportunities within the Customer Success team
• Take an active role in coaching and mentoring for junior members of the Customer Success team

Senior Customer Success Manager – MM/Ent – APAC

Product Manager

• Architect the Integration Strategy: Define a roadmap that balances technical scalability with commercial growth.
• Strategic Business Development: Partner with GTM and Sales teams to identify, vet, and recruit high-value integration partners (eg. ATS, ERP, productivity, user provisioning, etc.).
• Partner Evangelism & Pitching: Act as the technical face of Remote in partner discussions. You will clearly articulate the value proposition of integrating with Remote to external product and engineering leaders.
• Design the 'Win-Win' Integration: Work with partners to co-design integration flows that provide mutual value, ensuring that the final product drives high adoption for both parties.
• Technical Discovery & Data Mapping: Lead deep-dive sessions into partner API capabilities (REST, Webhooks, OAuth) to ensure robust data synchronization and compliance across global jurisdictions.
• Cross-Functional Orchestration: Act as the central 'glue' between Engineering, Design, Sales, GTM, and CX to ensure every integration is technically sound and commercially successful.
• Market Intelligence: Stay ahead of industry trends, identifying emerging players that could become key strategic partners for Remote.
• Measure Ecosystem ROI: Establish and track KPIs not just for technical performance, but for business outcomes like partner-sourced leads, customer retention, and ecosystem revenue.

Senior Product Manager, Integrations

• Manage the entire customer journey, fostering long-term partnerships.
• Set and achieve Success Plans with your customers on a regular basis.
• Deliver business reviews in partnership with our sales team.
• Collaborate with Sales on customer expectations.
• Identify and leverage upselling and cross-selling opportunities.
• Share customer feedback to improve team processes.
• Act as a trusted advisor on product functionality.
• Ensure high-quality service delivery.
• Educate and train customers on product use.
• Monitor customer health to prevent churn and manage escalations.

Customer Success Manager, MM/ENT – APAC

• Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
• Be the trusted business partner for complex and/or enterprise-type opportunities.
• Be a trusted, deep subject matter expert on Remote's offerings.
• Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities.
• Build and deepen cross-functional relationships across Remote.
• Share learning and drive development and enablement opportunities within the Customer Success team.
• Take an active role in coaching and mentoring for junior members of the Customer Success team.

Senior Customer Success Manager – MM/Ent, APAC

Operations

• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
• Provide assistance for any application challenges users may be facing.
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.
• Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
• Observe and contribute to the development of current IT processes and policies.
• Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
• Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.

IT Operations Engineer

• Own compliance for your country or region
• Ensure local requirements are correctly interpreted, documented, and implemented across processes, systems, and customer workflows.
• Embed legislation into Remote’s product
• Translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering.
• Partner with Product Design to create user experiences that are compliant, intuitive, and auditable.
• Review specifications, test logic, and validate product outputs to ensure legislative accuracy.
• Lead complex audits and compliance programs
• Own and deliver multi-country or high-risk audits from planning through remediation.
• Establish audit frameworks that scale across new and existing jurisdictions.
• Identify root causes and drive systemic improvements.
• Lead investigations and incident resolution
• Serve as the primary escalation point for compliance issues in your region, supporting Incident Managers to resolve incidents swiftly and effectively.
• Partner cross-functionally to resolve incidents quickly and implement permanent corrective and preventative actions.
• Design and implement processes and governance frameworks
• Create clear, scalable, and documented processes for payroll compliance operations.
• Develop controls, SOPs, and monitoring mechanisms to ensure ongoing adherence.
• Align global policies with regional requirements and drive consistency across markets.
• Enablement, documentation, and knowledge sharing
• Build training materials, guidance, and rules documentation to upskill internal teams.
• Deliver quarterly enablement, lead learning sessions, and coach Specialists and Leads.
• Maintain high-quality documentation for compliance rules, workflows, and system logic.
• Cross-functional influence & stakeholder partnership
• Partner with Product, Engineering, Legal, Support, and Customer Success to ensure compliance is embedded into decision-making.
• Achieve ≥90% stakeholder satisfaction by being responsive, proactive, and solutions-oriented.
• Support go-to-market, customer escalations and expansion initiatives with clear compliance guidance.

Payroll Risk & Compliance Expert

• The Malaysia Payroll Country Lead will own the complete Country Pod, ensuring payroll is processed on time, accurately, and in compliance with country specific government regulations, you will provide guidance and mentorship to the team.
• Serve as a point of contact between internal and external stakeholders on all payroll country related matters.
• Be up to date with various international payroll laws / regulations/Tax and benefits
• Ensure compliance with all corporate and country-specific regulations, policies and procedures.
• Manages existing relationships with payroll, accounting and payroll service providers.
• Develop and implement best practices, key performance indicators and SLA metrics for the team.
• Ensure all relevant payroll processes are documented and maintained in line with internal governance requirements and external legislative/regulatory requirements, including GDPR.
• Plan for, implement and review system development, statutory changes, and periodic processes.
• Support with testing for development/enhancements to Payroll system.

Payroll Lead

• The Singapore Payroll Country Lead will own the complete Country Pod, ensuring payroll is processed on time, accurately, and in compliance with country specific government regulations, you will provide guidance and mentorship to the team.
• Serve as a point of contact between internal and external stakeholders on all payroll country related matters.
• Be up to date with various international payroll laws / regulations/Tax and benefits
• Ensure compliance with all corporate and country-specific regulations, policies and procedures.
• Manages existing relationships with payroll, accounting and payroll service providers.
• Develop and implement best practices, key performance indicators and SLA metrics for the team.
• Ensure all relevant payroll processes are documented and maintained in line with internal governance requirements and external legislative/regulatory requirements, including GDPR.
• Plan for, implement and review system development, statutory changes, and periodic processes.
• Support with testing for development/enhancements to Payroll system.

• Assist with advisory projects on personal income tax and social security questions for all active countries
• Determine and assess best equity options and payments
• Moving forward work with the payroll department at determining the fund flow that will allow the tax efficiency regarding the salary packages and benefits in the different countries
• Assess on local tax exposures in the different countries upon the ongoing (personal income tax and social security perspective)
• Help the team with any tax question arising from clients
• Build documentation resources to address recurring and potential customer questions around tax

International Tax Manager, Personal Income Tax

Customer Support

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users

Customer Care Associate

Solutions Engineer

• Partner closely with Account Executives across SMB, Mid-Market, and Enterprise segments to understand and address customer business goals.
• Lead consultative engagements with prospective customers, focusing on articulating the specific ROI and value of Remote’s multiple product offerings.
• Develop a deep, understanding of Remote's product offerings, reaching a state of technical mastery that allows for seamless, customer-centric demonstrations.
• Act as a trusted advisor and thought leader, providing nuanced recommendations that shape how customers view distributed employment.
• Partner with internal cross-functional teams including Product and Marketing to provide market feedback and ensure a successful implementation of solutions.
• Keep up to date with HR and global payroll industry trends and challenges to provide strategic thought leadership that positions Remote effectively against competitors.

Remote

Senior Field Marketing Manager, SMB

Senior Payroll Customer Success Manager

Senior Customer Success Manager – MM/Ent – APAC

Senior Product Manager, Integrations

Customer Success Manager, MM/ENT – APAC

Senior Customer Success Manager – MM/Ent, APAC

IT Operations Engineer

Payroll Risk & Compliance Expert

Payroll Lead

Payroll Lead

International Tax Manager, Personal Income Tax

International Tax Manager, Personal Income Tax

Customer Care Associate

Solutions Consultant – APAC

Solutions Consultant – APAC