Client Trainer II – Fixed Ops
Cox Enterprises
Onboarding Operations Specialist, LATAM
Remote
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $26,350 - $59,300 per year
Job Level
Mid-LevelSenior
About the role
- Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.
- End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process.
- Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.
- Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.
- Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.
- Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.
- Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.
- You\'ll report to: Manager, Onboarding Operations
- Team: EOR Operations : Onboarding
- Location: LATAM
Requirements
- Extensive Operations Experience: You have a strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key).
- Contract Knowledge: Proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space.
- Adaptability: You excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges.
- Team-Oriented Mindset: A true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed.
- Exceptional Communication Skills: High proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences. Additional languages considered a plus. Proficiency in Spanish is highly valued for this role, enabling broader support across regions.
- Tech-Savvy and Adaptable: Skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems.
- Independent and Collaborative: Able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required.
- Familiarity with Key Tools: Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar.
- Knowledge and Content Management: Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow.
