Remote

Onboarding Operations Specialist, LATAM

Remote

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $26,350 - $59,300 per year

Job Level

Mid-LevelSenior

About the role

  • Lead the Onboarding Journey: Manage the onboarding process for new employees with a focus on compliance and seamless documentation, including verification and preparation of employment packages.
  • End-to-End Ownership: Take charge of the entire employee onboarding lifecycle, meeting all operational requirements to ensure a smooth and successful experience, while adeptly addressing employee queries throughout the process.
  • Cross-Functional Collaboration: Work closely with Mobility, Benefits, Lifecycle, and Payroll teams to deliver a smooth experience for both clients and their employees.
  • Continuous Improvement: Constantly seek and implement enhancements to the onboarding experience, anticipating and addressing evolving needs.
  • Data Expertise: Manage and maintain employee data, ensuring information accuracy, security, and compliance with confidentiality standards.
  • Support Compliance Initiatives: Contribute to reporting, audits, and data integrity projects to uphold our commitment to operational excellence.
  • Drive Automation: Identify and champion automation opportunities to streamline onboarding processes, boosting efficiency and scalability.
  • You\'ll report to: Manager, Onboarding Operations
  • Team: EOR Operations : Onboarding
  • Location: LATAM

Requirements

  • Extensive Operations Experience: You have a strong background in operational roles, with a solid understanding of people operations (experience in employment and legal contracting is key).
  • Contract Knowledge: Proficiency in handling employment contracts and similar legally binding documents, particularly within the HR or people management space.
  • Adaptability: You excel in fast-paced, cross-functional settings, ideally within startups or high-growth companies, and are energised by evolving challenges.
  • Team-Oriented Mindset: A true collaborator who values team success and demonstrates a strong sense of ownership. You work well independently and seek support proactively when needed.
  • Exceptional Communication Skills: High proficiency in written and spoken English at business level, with a keen eye for detail and clarity in documentation and communication, ensuring information is conveyed accurately and professionally across diverse audiences. Additional languages considered a plus. Proficiency in Spanish is highly valued for this role, enabling broader support across regions.
  • Tech-Savvy and Adaptable: Skilled in using various collaboration tools for effective asynchronous work, with the agility to learn and adjust to new and evolving systems.
  • Independent and Collaborative: Able to work autonomously and seamlessly within an international, fast-paced, remote team, balancing multiple priorities. Open to flexible hours to support global needs as required.
  • Familiarity with Key Tools: Exposure to communication, documentation, and project management platforms like Notion, Slack, Zendesk, and Google Workspace (G-Suite) or similar.
  • Knowledge and Content Management: Skilled in organising, maintaining, and updating knowledge and content resources to ensure accessibility and accuracy, supporting both team efficiency and seamless information flow.