Relay

Product Manager

• Own the Lending product area end-to-end: define the vision, set the roadmap, and deliver high-impact outcomes that shape how SMBs access and manage capital.
• Treat your product like a business: define and track KPIs, monitor performance, and make decisions rooted in data, customer insights, and company goals.
• Ship high-quality products from ideation to launch: partner closely with design and engineering as part of a leadership trifecta, raising the bar for usability, craft, and polish.
• Build and tell the story for your product: create clear narratives that inspire leadership, cross-functional partners, and customers; even in ambiguous situations.
• Stay deeply connected to SMB customers: immerse yourself in their workflows and pain points, ensuring we’re solving meaningful problems and delivering products that feel both intuitive and delightful.
• Collaborate cross-functionally: work with Sales, Marketing, and Customer Experience teams to ensure smooth go-to-market launches and strong adoption.
• Partner externally and internally: navigate and evaluate strategic lending partners while working with Relay’s risk and data teams to build toward an in-house suite of credit products and long-term underwriting capabilities.
• Champion product culture at Relay: bring curiosity, ownership, and a high bar for quality that elevates both the Lending product line and the product team as a whole.

Senior Product Manager

Product Marketing

• Increase the success rate of small businesses; build Relay, an all-in-one collaborative money management platform for employer SMBs and their finance function
• Serve as Senior Product Marketing Manager at the center of product, marketing, and growth – drive strategy, inform roadmap, and unlock adoption through launches, analysis, customer insights, and storytelling
• Own positioning, influence product, work across teams to ensure product drives customer value and sustained growth
• Partner across teams from ideation to launch: shape positioning and messaging, lead go-to-market strategies, set pricing and packaging, uncover insights via research and competitive intelligence
• Drive experimentation, conversion, and storytelling that connects users to product value
• Roadmap & Strategy Partnership: serve as voice of the customer to inform roadmap and prioritization; collaborate with Product Management and Brand/Design
• Adoption & Growth Strategy: own strategy and execution of programs that drive product adoption, activation, and retention; partner to experiment and iterate
• Go-to-Market Planning: develop and own GTM for features, launches, and initiatives tied to measurable business outcomes
• Customer & Competitive Insights: lead research to understand user needs, translate into positioning and messaging across channels
• Cross-Functional Collaboration: work with Product, Data, Brand/Design, Demand Gen, Growth, Sales, Partnerships to align messaging and create cohesive experiences
• Project Management: lead cross-functional product launches and enable internal teams on time

Senior Product Marketing Manager

• Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
• We’re looking for a Senior Product Marketing Manager to join our fast-growing Product Marketing team. In this role, you’ll sit at the center of product, marketing, and growth – driving strategy, informing roadmap, and unlocking adoption through creative and strategic launches, analysis, customer insights, and storytelling.
• This is an ideal role for a PMM who is hungry for impact, strategically minded, and passionate about bringing fintech products to market. You'll own positioning, partner with product to influence what we build, and work across teams to ensure our product drives real customer value and sustained growth.
• From early ideation to product launch, you’ll partner with cross-functional teams to shape positioning and messaging, lead go-to-market strategies, set pricing and packaging, and uncover insights through market research and competitive intelligence.
• You won't just support GTM – you’ll help shape it, with a deep focus on experimentation, conversion, and storytelling that connects users to product value.
• Roadmap & Strategy Partnership: Serve as a key voice of the customer to inform product roadmap and prioritization. Collaborate closely with Product Management and Brand/Design to align product strategy with market opportunities and growth potential
• Adoption & Growth Strategy: Own the strategy and execution of programs that drive product adoption, activation, and retention for your product line. Identify friction points in the user journey and partner with Product, Growth, and Data to experiment, test and iterate on improvements
• Go-to-Market Planning: Develop and own go-to-market strategies for new features, product launches, and key initiatives across our product lines. Validate launches are informed by customer needs, and GTM efforts are tied to measurable business outcomes
• Customer & Competitive Insights: Lead research efforts to understand user needs, use cases, and market trends. Translate customer insights into positioning and messaging that resonate with users, refining it across the customer journey and ensuring consistent delivery across all marketing channels
• Cross-Functional Collaboration: Work hand-in-hand with Product, Data, Brand/Design, Demand Generation, Growth, Sales, and Partnerships to message on product marketing goals, share insights, and create cohesive customer experiences
• Project Management: Product launches cross-functionally to hit targets and launch and enable internal teams on time

Account Manager

• Develop and execute onboarding, training, and certification programs for partners (e.g., Relay Certified Advisor) while building short-form video content and async modules to scale partner enablement
• Run live workshops, webinars, and asynchronous enablement for partners, as well as supporting the Partner Sales team with custom enablement resources to enhance value for high-priority firms
• Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems
• Monitor and optimize the partner onboarding journey, reducing time to value and friction points
• Drive end-to-end strategic initiatives to optimize partner sales in alignment with business priorities
• Own and iterate on tools, systems, and processes to improve partner lifecycle management
• Analyze partner activity, client outcomes, and workflow adoption to uncover insights, including tracking the realized value Relay delivers to partners' clients (e.g., cash flow impact, workflow ROI)
• Develop and deliver regular partner performance reports (e.g., MBRs, deal progression, incentive attainment)
• Use data to inform program improvements, partner segmentation, and strategic focus areas
• Co-own partner engagement campaigns, deal support initiatives, and key GTM projects
• Create and maintain enablement assets used across onboarding, co-selling, product adoption, and lifecycle marketing

Senior Product Manager

Senior Product Marketing Manager

Senior Product Marketing Manager

Strategic Operations Manager - Partnerships