Relativity

Systems Engineer

• Lead all aspects of Workday integration development and maintenance
• Monitor, triage, and resolve issues performing detailed root cause analyses while effectively communicating with impacted parties
• Identify process improvements and opportunities and quickly act on them
• Collaborate closely with third-party resources and stay up to date on releases and new feature enhancements
• Champion innovation and automation through AI and other intelligent solutions
• Create clear and concise documentation (e.g., technical design, data lifecycle, unit testing)
• Ensure compliance controls satisfy audit and SOX requirements

Senior Financial Systems Engineer – Workday Financials ERP

Full-stack Engineer

• Drive design of distributed, scalable, secure full-stack cloud services that process petabytes of data weekly, owning architecture and implementation while influencing execution across engineering
• Resolve complex, cross-organizational technical problems through deep technical expertise, collaboration, and hands-on implementation
• Provide technical direction across frontend, backend, and data layers, collaborating with teams, peers, and principal engineers on system design and architecture
• Collaborate closely with teams to solve complex technical and business problems and build AI-powered legal data solutions that operate at massive scale
• Drive engineering standards across multiple teams, including performance, scalability, reliability, and security, through design and code reviews, patterns, best practices, documented standards, and coaching
• Align technical execution with product strategy and delivery commitments, identifying and removing technical and operational friction
• Mentor senior and lead engineers, shaping technical decision-making and technical culture

Staff Software Engineer

• Prepare, review, and support Current and deferred tax calculations
• Effective tax rate (ETR) analysis and forecasting
• Valuation allowance analysis and FIN 48 / uncertain tax positions
• Review international income tax provision components in accordance with ASC 740
• Cooperate with Accounting department to ensure proper recording of tax related journal entries
• Oversee the review of global transfer pricing documentation and Country by Country ( CbC ) reporting
• Prepare inter-company agreements and work with external auditors to ensure global transactions are at arm’s-length standards
• Support OECD Pillar Two (Global Minimum Tax) compliance
• Assist with foreign corporate governance regulatory requirements and filings
• Develop and maintain tax policies, documentation, and controls to support SOX and internal governance requirements
• Oversee the company’s internal controls

Senior Manager, Tax

• Design, develop, and operate distributed, scalable, secure full-stack cloud services, delivering reliable systems at petabyte scale.
• Build accessible user interfaces as well as backend services and data pipelines to deliver customer impact.
• Collaborate daily with a diverse group of teammates and product partners to solve problems, achieve team goals, and build AI-powered legal data solutions that operate at massive scale.
• Troubleshoot and resolve complex issues in production environments.
• Influence reliability, security, and performance practices through example and feedback
• Provide technical direction and mentorship to your team, lead design and code reviews, raising engineering quality and maintainability.
• Drive service ownership by leading reliability efforts, participating in on-call rotations, and guiding incident response, resolution, and root cause analysis.

Senior Software Engineer

Customer Support

• Oversee team response to customer incidents and requests on a daily basis
• Follow appropriate policies and procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer incidents and requests; attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
• Proactively monitor assigned open tickets, contact customers, and update tickets on a timely basis
• Proactively monitor staff phone availability and make dynamic changes to schedules to continuously meet service level objectives
• Manage toward Customer Support KPI’s
• Work closely and collaboratively with US teams to provide extended global support hours
• Oversee team as they provide complex responsive support to clients during normal business hours when scheduled for early and late shifts and as identified for on-call or as requested by management; early/late shifts. Minimal On-call shifts are required
• Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
• Provide excellent customer service using the communication methods designated by Relativity
• Provide direction and apply company policies to broader team(s) or sub-department
• Translate business objectives and determine how to use resources to meet schedules and goals
• Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
• Coach and develop employees to expand upon their technical and Relativity related skill sets.
• Develop and administer schedules and performance requirements

Customer Support Manager

Accountant

• Review customer contracts and determine appropriate revenue recognition treatment under ASC 606, including documenting nonstandard terms
• Own key components of the monthly and quarterly close, including journal entries, reconciliations, and variance analysis
• Partner with cross-functional teams to provide revenue insights and support deal structuring decisions
• Support external audits and ensure revenue-related documentation and controls are buttoned up
• Help scale and improve revenue systems, processes, and controls as the business grows
• Participate in revenue accounting and quote-to-cash cycle special projects
• Support cross-department efforts and build relationships with other teams, including accounting, FP&A, sales, deal desk, and legal

Senior Revenue Accountant

Support Engineer

• Creating, resolving, and maintaining support tickets
• Providing client support via phone and ticketing systems
• Collaborating within their product vertical to resolve issues and escalate tickets
• Maintaining accurate records of all activities and interactions in Salesforce
• Informing management of important issues regarding personnel, performance, client perception, and project statuses

Technical Support Analyst

Revenue Operations

• Review customer contracts and order forms to determine appropriate revenue recognition treatment under ASC 606
• Drive the monthly and quarterly revenue close, including journal entries, allocations, deferrals, reconciliations, and flux analysis for revenue, deferred revenue, and accounts receivable
• Collaborate with Finance Operations and Billing teams to resolve discrepancies and ensure timely, accurate invoicing and reporting
• Assist with process improvements, automation efforts, and system enhancements to scale revenue accounting operations
• Oversee accurate commission calculations and related reporting
• Support external financial audits by preparing PBC schedules and responding to auditor inquiries
• Lead and contribute to transformation initiatives focused on improving processes and implementing new systems

Revenue Manager

Billing Specialist

• Responsible for accurate and timely global billing of products and services in accordance with company policy and processes.
• Assist with the team’s billing processes, including mid-month and month-end invoicing.
• Review monthly billing transactions for data accuracy, completeness, and trend analysis.
• Develop and prepare reporting of billing data for internal and external parties.
• Work with various teams to implement process improvements and controls.

• Design and build performant, scalable, and secure backend services with a strong focus on quality, not just meeting requirements
• Collaborate with a software development team to deliver high-quality, reliable systems that operate at massive scale
• Develop and maintain systems that support high-throughput AI workloads, including asynchronous job orchestration and distributed processing
• Write comprehensive unit and integration tests supported by static analysis and thoughtful test strategy development
• Contribute to improving engineering processes by recommending enhancements to tools, workflows, and practices
• Participate in pair programming to improve software quality and share design and implementation knowledge
• Contribute to building systems that route and manage AI traffic efficiently while maintaining reliability and fairness across workloads

Software Engineer

• Administer and own configuration of the Zuora platform, including Billing and Revenue/RevPro, to meet current business needs and support future growth
• Translate business requirements into functional specifications and solution designs
• Triage issues and identify required bug fixes for Zuora in partnership with third-party resources
• Identify process gaps, recommend improvements, and act quickly to implement solutions
• Participate in all stages of the SDLC, including QA and UAT, for Zuora-related changes and dependent system impacts
• Collaborate closely with cross-functional stakeholders to drive alignment and successful outcomes
• Ensure system configurations and processes meet audit and SOX compliance requirements

Senior Financial Systems Analyst, Order to Cash

Program Manager

• Develop agency-specific adoption plans accounting for procurement, security, staffing, and change-management constraints
• Identify and enable AI use cases for government workflows, supporting responsible adoption of aiR capabilities
• Build repeatable workflows across litigation support, public records, investigations, compliance review, and law department modernization
• Support Sales and Customer Success through discovery sessions, workshops, pilots, and expansion conversations
• Represent Relativity as a subject-matter expert at government forums, industry events, and customer briefings
• Translate voice-of-customer insights into product feedback for Product, Engineering, AI, Security, and GRC teams
• Build relationships with state attorneys general, city and county legal departments, inspectors general, public records teams, and legal service provider partners

Program Manager – Public Sector, State & Local

• Provide technical support to a mix of technical and non-technical customers
• Diagnose, troubleshoot, repair and debug complex software and/or networked systems
• Create, resolve, and maintain tickets, while escalating tickets to other teams as necessary
• Inform management of important issues regarding personnel, performance, customer perception, and project statuses
• Maintain accurate records of all activities and interactions in Salesforce

Technical Support Specialist – Weekday Overnight

• Actively participate in the Software Development Life Cycle (SDLC) across requirements gathering, analysis, testing, and release activities for medium to highly complex initiatives
• Elicit, analyze, and document business and technical requirements, translating stakeholder needs into clear, actionable specifications for development teams
• Develop and maintain a deep understanding of business processes, systems, and how technical solutions enable internal and external stakeholders
• Apply strong critical thinking and problem-solving skills to evaluate options, assess tradeoffs, and recommend well-reasoned solutions
• Analyze the organizational, system, and process impacts of proposed solutions, identifying risks, dependencies, and downstream effects
• Identify change impacts associated with proposed solutions and support effective adoption by proactively surfacing risks and considerations
• Coordinate and support system testing and user acceptance testing (UAT), validating that delivered solutions meet defined requirements and quality standards prior to release
• Build and maintain strong working relationships with stakeholders through clear communication, expectation setting, and ongoing collaboration
• Create and maintain technical documentation, process flows, and reference materials to support implementation, troubleshooting, and future enhancements
• Serve as a subject matter expert for supported systems and domains, providing guidance and informal mentorship to peers as needed

Senior Technical Analyst

Customer Success Manager

• Create Shared Value
• Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved.
• Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account.
• Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI.
• Represent the customer’s voice back to Relativity, proactively utilizing “feedback loop” processes to foster a company-wide culture of customer success.
• Regularly analyze customer usage and account health to reduce any renewal risk or product churn while identifying potential up-sell opportunities.
• Mentor and support junior team members.
• Innovate New Success Motions.
• Work with Customer Success leadership teams to help build new offerings and playbooks.
• Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers.
• Orchestrate Across Departments. Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases.
• Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements.