Technical Support Specialist – Weekday Overnight

Relativity

Technical Support Specialist providing IT support to technical and non-technical customers from the legal tech industry. Requires troubleshooting skills and knowledge of SQL services to maintain software systems effectively.

Posted 5/10/2026full-timeRemote • Idaho, Illinois, Kansas, Kentucky • 🇺🇸 United StatesJunior💰 $54,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical support to a mix of technical and non-technical customers
Diagnose, troubleshoot, repair and debug complex software and/or networked systems
Create, resolve, and maintain tickets, while escalating tickets to other teams as necessary
Inform management of important issues regarding personnel, performance, customer perception, and project statuses
Maintain accurate records of all activities and interactions in Salesforce

Requirements

What you’ll need

Customer support experience
Direct experience supporting customers as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Ability to obtain Public Trust clearance

Benefits

Comp & perks

Health insurance
401(k) retirement plan
Flexible work arrangements
Paid time off
Performance bonus annually

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdiagnosingrepairingdebuggingSQLWindows

Soft Skills

customer supportcommunicationproblem-solvingescalationrecord-keeping

Certifications

Public Trust clearance