Local Study Associate Director – FSP
Parexel
Google Cloud Platform
Director of Healthcare Services
Reimagined Parking
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteSalary
💰 CA$110,000 - CA$120,000 per year
Job Level
Lead
Tech Stack
C++
About the role
- We are seeking a collaborative, operations-focused Director of Healthcare Services to lead and oversee Impark’s largest and most complex portfolio—healthcare.
- Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
- Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
- Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion.
- Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
- Enforce company and client contractual obligations, policies, and safety standards.
- Respond swiftly to incidents, escalated concerns, or facility-related issues.
- Lead the development and implementation of new parking technologies and solutions.
- Identify and pursue new business, portfolio growth and revenue growth opportunities.
- Recruit, train, and develop high-performing managers and frontline employees across multiple sites.
- Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.
- Develop onboarding plans for new hires and oversee healthcare-specific training programs.
- Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.
- Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.
- Deliver client reporting on operational performance, service quality, staffing, and incident trends.
- Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.
- Recommend and implement operational adjustments to achieve or exceed financial targets.
- Ensure strong revenue controls and audit procedures are in place at all managed sites.
- Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.
- Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.
- Represent Impark professionally within the healthcare community and civic organizations to promote the company’s reputation and service commitment.
Requirements
- 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management).
- Demonstrated leadership skills managing large and distributed teams.
- Excellent communication, client engagement, and relationship management skills.
- Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics.
- Proven ability to handle multiple complex projects in a fast-paced, dynamic environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Preferred: Master's Degree in Business or Healthcare Administration.
- Preferred: PTMP (formerly CAPP) or CPP certification.
- Preferred: Experience working directly with public or private healthcare organizations.
- Preferred: Familiarity with CRM platforms such as Salesforce.
