Director

• We are seeking a collaborative, operations-focused Director of Healthcare Services to lead and oversee Impark’s largest and most complex portfolio—healthcare.
• Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
• Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
• Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion.
• Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
• Enforce company and client contractual obligations, policies, and safety standards.
• Respond swiftly to incidents, escalated concerns, or facility-related issues.
• Lead the development and implementation of new parking technologies and solutions.
• Identify and pursue new business, portfolio growth and revenue growth opportunities.
• Recruit, train, and develop high-performing managers and frontline employees across multiple sites.
• Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.
• Develop onboarding plans for new hires and oversee healthcare-specific training programs.
• Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.
• Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.
• Deliver client reporting on operational performance, service quality, staffing, and incident trends.
• Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.
• Recommend and implement operational adjustments to achieve or exceed financial targets.
• Ensure strong revenue controls and audit procedures are in place at all managed sites.
• Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.
• Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.
• Represent Impark professionally within the healthcare community and civic organizations to promote the company’s reputation and service commitment.

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