Director, Guest Services Operations
Royal Caribbean Group
Operations Manager
Reimagined Parking
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Deliver exceptional and seamless customer experience for every parker
- Recruit, train, and develop a high-performing team; provide leadership and mentorship to staff
- Analyze financial data for assigned parking locations and manage location profit and loss
- Implement cost-control measures to maximize profitability and identify revenue opportunities
- Develop and execute direct marketing campaigns to attract and retain customers
- Coordinate parking logistics for special events and high-traffic periods
- Maintain excellent client relationships and proactively address inquiries and concerns
- Identify new business opportunities and partnerships to drive growth
- Foster a culture of professionalism, accountability, and teamwork
- Report to General Manager
Requirements
- Bachelor's degree in Business Administration, Management, or a related field
- Proven experience in the parking management industry with a minimum of 5 years in a leadership role
- Strong focus on customer service and client satisfaction
- Proficient in location profit and loss analysis
- Demonstrated experience in revenue generation and direct marketing
- Event management experience is a plus
- Client relationship management skills
- Business development and strategic thinking abilities
- Leadership and team-building skills
Benefits
- Generous Paid Time Off: 20 days paid time off, plus 8 paid holidays
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for you and your family
- Life and Disability Insurance: Company paid basic life and Short-Term Disability with additional options for loved ones
- 401(k) Plan: Employer match with immediate vesting
- Employee Assistance Program: Behavioral health care support for employees and family members
- Parental and Caregiver Leave: Time off to support growing family or care for loved ones
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial data analysisprofit and loss managementdirect marketingrevenue generationevent managementbusiness developmentstrategic thinking
Soft skills
customer serviceclient satisfactionleadershipteam-buildingmentorshipprofessionalismaccountabilityteamwork
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Management
