Autonomous Vehicle Operations Supervisor
TSMG Holding
Director, Guest Services Operations
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the Guest Services Division
- Accountable for strategy, performance optimization, personnel, compliance and training
- Drive growth and advocate for policies and practices
- Define service recovery systems and strategies
- Maintain accountability for annual KPIs
- Develops operational performance drivers
- Direct and oversee activities of Fleet Guest Services Managers
- Ensure compliance with all Customs, Immigration and Coast Guard-related matters
- Provide leadership, training and guidance to shipboard teams
Requirements
- Bachelor’s degree from an accredited college or university in Hospitality or related field is required or a minimum of 10 years relevant progressive large-scale experience in Hospitality Management.
- Exceptional interpersonal, communication, presentation and listening skills
- Strong internal drive, creativity, and entrepreneurial mentality
- Ability to coach and develop a team of Shipboard and Shoreside operational resources
- Must have proven track record of being able to drive change
- Strong business and analytical acumen
- Proven skills in managing finances and newbuild procurement planning
Benefits
- competitive compensation and benefits package
- excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Hospitality Managementperformance optimizationservice recovery systemsoperational performance driversfinancial managementnewbuild procurement planning
Soft skills
interpersonal skillscommunication skillspresentation skillslistening skillscreativityentrepreneurial mentalitycoachingteam developmentleadership
Certifications
Bachelor’s degree in Hospitality
