Operations

• Lead the Guest Services Division
• Accountable for strategy, performance optimization, personnel, compliance and training
• Drive growth and advocate for policies and practices
• Define service recovery systems and strategies
• Maintain accountability for annual KPIs
• Develops operational performance drivers
• Direct and oversee activities of Fleet Guest Services Managers
• Ensure compliance with all Customs, Immigration and Coast Guard-related matters
• Provide leadership, training and guidance to shipboard teams

Director, Guest Services Operations

Senior Manager, Administrative Operations – Strategy & Transformation

F&B Operations Manager

Operations & Management Consultant I

Records Technician

Lead, Operations Research