RegScale

Scrum Master

• Facilitate Agile Ceremonies: Lead sprint planning, daily standups, retrospectives, and backlog refinement to ensure smooth, value-driven delivery.
• Coach & Mentor: Guide product managers, engineers, and stakeholders on agile best practices, driving a culture of accountability and continuous improvement.
• Remove Roadblocks: Proactively identify and resolve impediments that slow down delivery across multiple teams.
• Drive Transparency: Ensure visibility into sprint progress, capacity, and risks through effective use of tools (e.g., Jira, Azure DevOps).
• Partner with Leadership: Collaborate with Product Owners, Engineering Leads, and Executives to align sprint goals with business priorities.
• Improve Processes: Continuously assess and refine how we deliver software, balancing speed, quality, and compliance.
• Champion Culture: Foster an environment of trust and collaboration while maintaining a high-performance mindset.

Financial Planning and Analysis

• Own the financial services product strategy and execution roadmap, ensuring alignment with customer needs and market demands.
• Serve as the subject matter expert (SME) for Financial Services Cyber GRC.
• Own solution definition and success for your vertical.
• Have the ability to be agile and structure innovative and repeatable solutions into the platform.
• Partner with customers and prospects to identify pain points, use cases, and success criteria for RegScale’s platform.
• Synthesize customer feedback and market research to drive data-informed product decisions.
• Work with significant existing and prospective customers in this vertical to develop public customer references.
• Translate customer and market needs into clear, actionable product requirements for the engineering and product teams.
• Collaborate closely with Product Management and Engineering to guide solution design, prioritization, and validation.
• Lead the integration of automation and emerging technologies, particularly AI.
• “Accept” product builds for your area—ensuring solutions meet functional and compliance expectations before release.
• Represent RegScale at industry events, roundtables, and customer meetings as a trusted expert in Financial Services GRC.
• Partner with Sales, Marketing, and Customer Success to enable go-to-market readiness and ensure customers realize value from our solutions.

Director, Financial Services Solutions

Software Engineer

• Lead the way to fully transition from informal current development practices to modern agile/scrum methodologies with measurable velocity improvements and a rigorous process orientation
• Establish and drive KPIs including sprint completion rates, deployment frequency, defect escape rates, code coverage, and technical debt reduction
• Implement code quality standards and CI/CD pipelines that enable reliable, secure, and predictable delivery
• Monitor pipeline telemetry and outputs to continuously improve software quality, security, and performance
• Balance driving new feature development with bug fixes, product stabilization, and strategic technical debt management
• Build a high-performing engineering culture through coaching, mentoring, and developing talent
• Serve as a player/coach who can help solve the hardest problems with hands on-engineering excellence while conducting knowledge transfer to the team
• Make strategic hiring decisions to strengthen team capabilities and address skill gaps
• Conduct weekly 1-on-1 sessions focused on growth, removing blockers, and driving accountability
• Establish clear performance expectations and provide direct feedback that helps team members excel
• Set annual employee goals, conduct performance reviews, and partner with HR on talent management
• Troubleshoot complex code issues and guide the team through refactoring efforts
• Lead daily Scrum/Stand Up meetings that drive action and accountability
• Ensure sprint activities directly support and align with the CEO and Chief Product Officer's vision and product roadmap
• Conduct thorough code reviews of Pull Requests in GitHub, enforcing quality standards
• Ensure comprehensive documentation is available on regscale.readme.io for customer support
• Manage training, travel, and discretionary R&D budgets as approved/delegated by the CPO
• Complete additional management duties as assigned by the CEO and CPO

Senior Director of Engineering

Product Marketing

• Develop and execute the product marketing strategy of RegScale
• Champion competitive analysis and consistently deliver market insights to impact the product roadmap
• Own messaging, positioning, market fit, ICP, segmentation, pricing/packaging, and product differentiation
• Develop content to educate internal and external audiences on product value and features
• Develop sales enablement content supporting product/feature launches - big and small - including videos, blogs, email campaigns, technical docs, solutions sheets, etc.
• Collaborate with R&D, Sales, CS, SE, and customers to uncover market needs and customer feedback, and understand value-based behaviors to drive product roadmap prioritization
• Train the Sales team and other stakeholders on how to tell the RegScale story
• Develop content to create demand for products to align with the customer journey
• Leverage customer and prospect insights – in collaboration with Sales and CS – the roadmap and new offerings/features to grow pipeline and revenue with prospects and customers
• Assist with developing additional content as needed

Senior Product Marketing Manager

Product Designer

• Own and evolve RegScale’s design language and user experience across our core platform, marketing website, and supporting materials.
• Lead design strategy and execution — from concept to delivery — ensuring world-class usability, consistency, and visual appeal.
• Collaborate closely with Product, Engineering, and Marketing to translate business goals and technical requirements into cohesive design systems.
• Mentor and guide cross-functional teams, advocating for design best practices and user-centric thinking across the company.
• Conduct user research and usability testing to inform data-driven design decisions. This includes engaging directly with customers to learn about customer problems, understand how they currently perform work, and present design ideas and prototypes.
• Create interactive prototypes, wireframes, and high-fidelity mockups to communicate design intent.
• Ensure responsive, accessible, and scalable design across multiple devices and form factors.
• Contribute to front-end implementation (HTML, CSS, JavaScript/Bootstrap) to bridge design and development.
• Support executives and marketing teams with design input for sales presentations, collateral, and events.

Lead Designer

Technical Recruiter

• Own full-cycle recruiting for technical roles (engineering, product, design, etc.).
• Source and engage high-quality candidates through creative channels (LinkedIn, GitHub, social, events, referrals).
• Partner with hiring managers to understand hiring needs, team dynamics, and candidate profiles.
• Manage the candidate experience from first touch to offer acceptance, ensuring transparency and momentum at every stage.
• Maintain data integrity in Greenhouse and deliver regular pipeline reporting.
• Collaborate with the broader team on employer branding, referral programs, and interview best practices.

Technical Customer Success

• Serve as the first line of response for customer issues through the Support Portal
• Gather details, reproduce issues when possible, and provide Tier 1 troubleshooting
• Resolve Tier 2 issues when feasible by applying product knowledge and established best practices
• Escalate complex or unresolved cases to Tier 3 with complete documentation
• Maintain accurate records of customer interactions and resolutions in Salesforce and Jira
• Contribute to FAQs, knowledge base articles, and training content to improve customer enablement
• Support Customer Success Managers in customer check-ins and other success initiatives
• Monitor SLA commitments to ensure timely, high-quality responses

Customer Success Engineer

Customer Success Manager

• Manage, coach, and develop a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) within the federal segment
• Serve as the primary escalation point for customer accounts in the federal segment
• Set strategy, develop talent, and ensure customers achieve adoption, retention, and measurable value from the RegScale platform
• Partner with Sales, Services, and Product to align customer success initiatives with company objectives
• Establish and monitor KPIs for adoption, retention, renewal, and expansion across accounts
• Lead customer-facing engagements such as Executive Business Reviews (EBRs), roadmap discussions, and escalations
• Build scalable playbooks for proactive engagement and consistent support delivery
• Represent the customer voice internally to drive product enhancements and process improvements
• Collaborate with Support and Services to ensure smooth ticket resolution and project handoffs

Customer Success Manager – Federal

• Manage, coach, and develop a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) within an assigned segment (Commercial or Federal).
• Serve as the primary escalation point for customer accounts in your segment.
• Set strategy and establish and monitor KPIs for adoption, retention, renewal, and expansion across accounts.
• Lead customer-facing engagements such as Executive Business Reviews (EBRs), roadmap discussions, and escalations.
• Build scalable playbooks for proactive engagement and consistent support delivery.
• Represent the customer voice internally to drive product enhancements and process improvements.
• Partner with Sales, Services, Product, Support, and Services to align initiatives and ensure smooth ticket resolution and project handoffs.
• Develop talent through coaching and mentoring to ensure customers achieve adoption, retention, and measurable value from the RegScale platform.

Full-stack Engineer

• Lead the design and development of scalable, high-quality code for our enterprise-grade platform.
• Work across the full stack using Angular and .NET Core to build both robust front-end user experiences and powerful back-end services.
• Embrace and leverage AI tools to increase productivity and help build the future of our platform, including AI agents that automate complex tasks.
• Contribute to our modern GitOps CI/CD pipeline and our continuous delivery model.
• Collaborate with a growing, elite team to solve complex problems and deliver innovative solutions.
• Take ownership of projects from concept to deployment, ensuring every line of code is clean, efficient, and scalable.

Senior Full Stack Engineer

Backend Engineer

• Design, develop, and maintain backend services and APIs using C# and .NET Core.
• Build and evolve data access layers with Entity Framework (code-first).
• Ensure scalability, performance, and security across backend systems.
• Write, maintain, and improve unit and integration tests for backend components.
• Collaborate with product managers, designers, and engineers to define requirements and deliver customer-centric solutions.
• Own backend features end-to-end—from database schema to API endpoints.
• Leverage AI-assisted development tools in coding, testing, debugging, and documentation.
• Participate in code reviews, architecture discussions, and technical design sessions.
• Stay current with emerging technologies (e.g., Microsoft’s MCP SDK, AI tooling) and recommend adoption where appropriate.
• Troubleshoot, debug, and optimize backend applications and services.

• Design, develop, and maintain backend services and APIs using C# and .NET Core.
• Build and evolve data access layers with Entity Framework (code-first).
• Develop and enhance user interfaces with Angular (or similar modern frontend frameworks).
• Ensure scalability, performance, security, and accessibility across the full stack.
• Write, maintain, and improve unit, integration, and end-to-end tests for both backend and frontend.
• Collaborate with product managers, designers, and engineers to define requirements and deliver customer-centric solutions.
• Own features across the stack—from database schema to API endpoints to UI/UX integration.
• Leverage AI-assisted development tools in coding, testing, debugging, and documentation.
• Participate in code reviews, architecture discussions, and technical design sessions.
• Stay current with emerging technologies (e.g., Microsoft’s MCP SDK, AI tooling) and recommend adoption where appropriate.
• Troubleshoot, debug, and optimize applications across backend and frontend layers.