RegScale

Technical Recruiter

• Own full-cycle recruiting for technical roles (engineering, product, design, etc.).
• Source and engage high-quality candidates through creative channels (LinkedIn, GitHub, social, events, referrals).
• Partner with hiring managers to understand hiring needs, team dynamics, and candidate profiles.
• Manage the candidate experience from first touch to offer acceptance, ensuring transparency and momentum at every stage.
• Maintain data integrity in Greenhouse and deliver regular pipeline reporting.
• Collaborate with the broader team on employer branding, referral programs, and interview best practices.

Technical Customer Success

• Serve as the first line of response for customer issues through the Support Portal
• Gather details, reproduce issues when possible, and provide Tier 1 troubleshooting
• Resolve Tier 2 issues when feasible by applying product knowledge and established best practices
• Escalate complex or unresolved cases to Tier 3 with complete documentation
• Maintain accurate records of customer interactions and resolutions in Salesforce and Jira
• Contribute to FAQs, knowledge base articles, and training content to improve customer enablement
• Support Customer Success Managers in customer check-ins and other success initiatives
• Monitor SLA commitments to ensure timely, high-quality responses

Customer Success Engineer

Customer Success Manager

• Manage, coach, and develop a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) within the federal segment
• Serve as the primary escalation point for customer accounts in the federal segment
• Set strategy, develop talent, and ensure customers achieve adoption, retention, and measurable value from the RegScale platform
• Partner with Sales, Services, and Product to align customer success initiatives with company objectives
• Establish and monitor KPIs for adoption, retention, renewal, and expansion across accounts
• Lead customer-facing engagements such as Executive Business Reviews (EBRs), roadmap discussions, and escalations
• Build scalable playbooks for proactive engagement and consistent support delivery
• Represent the customer voice internally to drive product enhancements and process improvements
• Collaborate with Support and Services to ensure smooth ticket resolution and project handoffs

Customer Success Manager – Federal

• Manage, coach, and develop a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) within an assigned segment (Commercial or Federal).
• Serve as the primary escalation point for customer accounts in your segment.
• Set strategy and establish and monitor KPIs for adoption, retention, renewal, and expansion across accounts.
• Lead customer-facing engagements such as Executive Business Reviews (EBRs), roadmap discussions, and escalations.
• Build scalable playbooks for proactive engagement and consistent support delivery.
• Represent the customer voice internally to drive product enhancements and process improvements.
• Partner with Sales, Services, Product, Support, and Services to align initiatives and ensure smooth ticket resolution and project handoffs.
• Develop talent through coaching and mentoring to ensure customers achieve adoption, retention, and measurable value from the RegScale platform.

Full-stack Engineer

• Lead the design and development of scalable, high-quality code for our enterprise-grade platform.
• Work across the full stack using Angular and .NET Core to build both robust front-end user experiences and powerful back-end services.
• Embrace and leverage AI tools to increase productivity and help build the future of our platform, including AI agents that automate complex tasks.
• Contribute to our modern GitOps CI/CD pipeline and our continuous delivery model.
• Collaborate with a growing, elite team to solve complex problems and deliver innovative solutions.
• Take ownership of projects from concept to deployment, ensuring every line of code is clean, efficient, and scalable.

Senior Full Stack Engineer

Backend Engineer

• Design, develop, and maintain backend services and APIs using C# and .NET Core.
• Build and evolve data access layers with Entity Framework (code-first).
• Ensure scalability, performance, and security across backend systems.
• Write, maintain, and improve unit and integration tests for backend components.
• Collaborate with product managers, designers, and engineers to define requirements and deliver customer-centric solutions.
• Own backend features end-to-end—from database schema to API endpoints.
• Leverage AI-assisted development tools in coding, testing, debugging, and documentation.
• Participate in code reviews, architecture discussions, and technical design sessions.
• Stay current with emerging technologies (e.g., Microsoft’s MCP SDK, AI tooling) and recommend adoption where appropriate.
• Troubleshoot, debug, and optimize backend applications and services.

• Design, develop, and maintain backend services and APIs using C# and .NET Core.
• Build and evolve data access layers with Entity Framework (code-first).
• Develop and enhance user interfaces with Angular (or similar modern frontend frameworks).
• Ensure scalability, performance, security, and accessibility across the full stack.
• Write, maintain, and improve unit, integration, and end-to-end tests for both backend and frontend.
• Collaborate with product managers, designers, and engineers to define requirements and deliver customer-centric solutions.
• Own features across the stack—from database schema to API endpoints to UI/UX integration.
• Leverage AI-assisted development tools in coding, testing, debugging, and documentation.
• Participate in code reviews, architecture discussions, and technical design sessions.
• Stay current with emerging technologies (e.g., Microsoft’s MCP SDK, AI tooling) and recommend adoption where appropriate.
• Troubleshoot, debug, and optimize applications across backend and frontend layers.