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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, focusing on NRR and GRR while driving customer adoption and value recognition through the RegScale platform. Proven ability to build and scale customer success processes, manage enterprise relationships, and collaborate cross-functionally to align strategies with business objectives.
Highest-signal resume keywords
Customer Success ManagementNRR/GRR OwnershipEnterprise Account ExpansionCustomer Health MetricsGRC Subject Matter Expert
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success StrategyAccount ManagementRenewal ManagementUpsell and Cross-SellCRM ManagementCustomer Success PlaybooksValue RecognitionRisk IdentificationEnterprise Relationship ManagementCommercial Orientation
Soft Skills
Excellent CommunicationInterpersonal SkillsExecutive CommunicationCollaborationProblem-Solving
Tools & Technologies
RegScale PlatformCRM Software
Industry Keywords
Customer RetentionFortune 1000 AccountsCustomer Health MetricsGRC Best PracticesRevenue-Retention Function
About the role
Key responsibilities & impact- Own and drive GRR, NRR, and logo retention across the customer base
- Ensure adoption by leveraging SME in the RegScale platform to ensure value recognition by the customer
- Build and manage the expansion pipeline, surfacing and closing upsell and cross-sell opportunities
- Partner with Account Executives on the renewal motion to protect and grow existing accounts
- Manage the relationship with accounts, ensuring customers realize measurable value from the RegScale platform
- Establish and monitor customer health metrics to identify risk early and prioritize resources against high-value accounts
- Build the customer success playbooks, processes, and infrastructure needed to scale the function—and the team—as the business grows
- Maintain and update the CRM with accurate account, renewal, and expansion detail across your portfolio
- Serve as a GRC subject matter expert, educating customers on the RegScale approach and enabling internal resources with industry best practices
- Partner cross-functionally with Sales, Product, and Services to align customer success strategy with company objectives
Requirements
What you’ll need- 10+ years of experience in customer success, account management, or a related revenue-retention function, with a track record of owning NRR/GRR
- History of becoming an expert in the Products and Solutions being sold and leveraging that expertise in a hands on fashion across the team and with customers
- Demonstrated experience working with and expanding enterprise Fortune 1000 accounts
- Proven experience scaling a customer success program at a growing company
- Strong commercial orientation with direct ownership of renewals and expansion revenue
- Excellent written and verbal communication with strong executive and interpersonal skills
- Ability to manage a portfolio of complex enterprise relationships simultaneously
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities