Senior Technical Solutions Engineer

RegScale

Senior Technical Solutions Engineer at RegScale focused on driving platform adoption and delivering customer outcomes. Involves onboarding, technical support, and integration development.

Posted 5/28/2026full-timeRemote • Tennessee, Virginia • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityPython

About the role

Key responsibilities & impact

Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption.
Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs.
Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.
Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.
Develop technical solutions and demonstrate the RegScale platform in both customer engagement and sales support scenarios.
Deliver customer training to support successful platform adoption and ongoing user enablement.
Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.
Enable the Customer Success team by creating technical training for customers that include product demonstrations, example code, and hands-on exercises.
Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.
Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.

Requirements

What you’ll need

Bachelor's degree in computer science, engineering, or related technical field and 10+ years of relevant experience, or a master's degree and 7+ years of experience.
Demonstrated success operating as part of a high-performing, cross-functional team in technical services or solutions engineering capacity.
Proven experience in an enterprise software or B2B SaaS company, ideally in cybersecurity or GRC space.
Strong troubleshooting and diagnostic skills, with the ability to resolve complex customer issues and communicate solutions effectively.
Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building.
U.S. Citizenship required. Position is subject to background checks and unannounced drug testing.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pythondata integrationproduct integration scriptstechnical solutionscustomer trainingtroubleshootingdiagnostic skillstechnical supportsolution workshopsprescriptive technical strategies

Soft Skills

customer problem solvingrelationship buildingcommunicationcollaborationenablementteamworkadaptabilitycustomer engagementtraining developmentcross-functional teamwork