General administrative support for the Compliance Department
Maintain systems to monitor compliance with the RMC’s Compliance Management System
Manage files and record keeping for the Compliance Department
Enter all fraud claims, customer complaints, and state examinations into the Everest Database
Monitor and track to ensure all complaints, fraud claims, and state examination-related investigations are handled appropriately and closed timely
Perform monthly trend analysis based on customer complaints, fraud claims, and state examinations to provide reporting to the Director of Compliance
Assist and support the customer complaint, fraud, state examinations, testing and monitoring, FCRA, and cease and desist groups within the Compliance Department
Review and suggest modifications to policies and procedures based on fraud and complaint trends
Assist with employee questions regarding the Company’s programs, policies, and procedures
Provide professional internal and external customer service support as required
Assist the Compliance Team Lead with the implementation and monitoring of compliance-related policies and procedures and ensure compliance with State and Federal regulations
Contribute to compliance awareness campaigns to ensure employees understand the Compliance program
Assist with updates to policies and procedures as necessary
Update job knowledge by participating in educational opportunities
Protect the organization’s value by keeping information confidential
Monitor all compliance-related group emails
Assist with special projects as assigned by the Compliance Manager, Director of Compliance, and Chief Compliance Officer
Perform all other duties as assigned
Requirements
1-2 years of experience in an administrative role within a compliance, risk, financial services, quality, or legal team
Strong knowledge of Microsoft Office Suite and project management skills
Excellent organizational, interpersonal, and collaborative skills
Well-developed verbal and written communication skills
Must pass drug screen, criminal, and credit background checks
Relative work experience or a degree from an accredited institution
Ability to act independently and make decisions within the scope of position responsibilities
Preferred: Bachelor’s Degree
Preferred: Previous experience in the consumer finance industry
Preferred: Willingness to work a flexible schedule
Preferred: Analytical and problem-solving skills to interpret business needs
Preferred: Ability to work independently and take initiative to communicate and collaborate with the Compliance team