Regard

Support Engineer

• Own end-to-end customer issue resolution, ensuring every ticket has a clear owner, urgency, and path to resolution
• Lead support triage and queue management early on, setting standards for quality, accountability, and follow-through
• Personally engage in ticket triage, investigation, and escalation during the initial phase of the role to design systems from lived experience
• Design and maintain support systems including severity models, workflows, escalation paths, SLAs, and playbooks
• Build and operate automation and internal tooling, including LLM-powered triage, investigation, and response workflows
• Reduce resolution time and manual effort through intelligent routing, process improvements, and self-service tooling
• Lead cross-functional resolution of high-impact incidents and customer blockers, coordinating across Engineering, Product, and Customer teams
• Own customer communication during incidents, delays, and complex issues, ensuring clarity and trust
• Eliminate internal handoffs by maintaining clear ownership of issues through resolution
• Hire, develop, and lead a high-ownership support engineering team while translating support data into actionable product insights

Senior Manager, Support Engineering – Automation

Technical Recruiter

• Source top talent for hard-to-fill technical, product, clinical, and specialized roles across Regard
• Build and maintain pipelines using LinkedIn, Welcome to the Jungle, SeekOut, niche networks, and other creative sourcing channels
• Conduct early signal screens to assess candidate interest, role alignment, and basic qualifications
• Partner with recruiters and hiring managers to develop targeted sourcing strategies and understand role requirements
• Manage candidate pipelines and reporting in Ashby ATS, ensuring accurate tracking and visibility
• Engage passive candidates with personalized outreach, representing Regard and opportunities compellingly
• Research and recommend innovative sourcing approaches to attract top-tier talent in competitive markets
• Deliver a high-touch candidate experience that reflects Regard’s culture and values

Technical Sourcer – Contract

Data Engineer

• Collect, model, and consolidate data into the data platform to support analytics, ML development, and research initiatives
• Design, build, and evolve data models and pipelines that reliably transform and deliver data to downstream consumers
• Own data quality in collaboration with engineering teams, ensuring datasets are trustworthy and production-ready
• Partner closely with product to deliver analytics and actionable insights to internal and external stakeholders
• Own the reliability and day-to-day operation of the data platform and its pipelines through proactive monitoring, alerting, and operational management

Senior Data Engineer

Full-stack Engineer

• Collaborate with product and design team members to design medium to large projects balancing speed to market, user experience, business goals, and technical architecture quality
• Operate independently in building new features and capabilities, with support from senior engineers
• Maintain and improve the quality of the codebase and tooling in your area of responsibility by proactive fixes and improvements, and through identifying and proposing projects to improve the overall backend codebase
• Participate in operational activities supporting including on-call, monitoring, and production support
• Contribute as necessary across the stack (front end, infrastructure, AWS, etc)

Full-Stack Software Engineer

Backend Engineer

• Collaborate with product and design team members to best design medium to large projects balancing speed to market, user experience, business goals, and technical architecture quality
• Own medium to large backend services and drive improvements across system design, observability, testing, performance, and support.
• Drive backend development practices, patterns, and processes along with the other Regard backend experts
• Mentor and review code from less experienced developers in our backend services across backend job processing, API, and other services
• Maintain and improve the quality of the codebase and tooling in your area of responsibility by proactive fixes and improvements and through identifying and proposing projects to improve the overall backend codebase
• Participate in operational activities supporting product areas you own including on-call, monitoring, and production support
• Contribute as necessary across the stack (front end, infrastructure, AWS, etc) in order to unblock projects

Senior Backend Software Engineer

Marketing Operations

• Own the vision for the marketing tech stack, processes, and workflows that support growth in an account-based environment
• Support implementation of account-based marketing workflows, specifically signal-based inbound and outbound demand generation
• Drive alignment between sales and marketing through processes for account prioritization, account /lead scoring and management, and related SLAs
• Collaborate with Sales/BD to support outbound prospecting workflows and cadences
• Identify and remove friction in the funnel—tracking conversion from lead to closed-won—and recommend process improvements
• Create and maintain dashboards and reports that provide visibility into the marketing funnel, conversion rates, and performance KPIs
• Explore and execute AI-enabled and AI agent workflows to enhance our GTM efforts and maximize the value of existing tools and data
• Lean into digital marketing (including paid search) as required, leveraging a strong understanding of performance marketing

Senior Marketing Operations Manager

Technical Program Manager

• Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities
• Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues
• Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership
• Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls
• Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders
• Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs
• Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices
• Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration