Provider Success Manager

Regard

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Own the education process and provider relationship throughout the contract period for assigned client organizations
  • Collaborate closely with the Customer Experience team
  • Schedule education, shadow, and debrief sessions
  • Build relationships with individual clinicians
  • Identify and escalate barriers to adoption
  • Recommend opportunities to improve onboarding, clinician communication, and user feedback processes
  • Contribute to process improvement initiatives that scale education quality and clinician adoption

Requirements

  • 4+ years of experience in healthcare, software application end user education, or related field
  • Demonstrated operational proficiency with either Epic or Cerner EHR platforms
  • Experience working with physicians or in a hospital setting
  • Able to confidently interface with physicians
  • Experience contributing to or leading process improvement initiatives in a fast-growing or evolving organization
  • Must be within an hour driving distance from a major airport in the Pacific or Mountain Time Zones and able to travel 75% of the time
Benefits
  • Eligible for equity
  • 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
  • 18 PTO days/yr + 1 week holiday break
  • Annual $750 learning & development stipend
  • Company-sponsored team retreat + social events
  • A sabbatical program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Epic EHRCerner EHRprocess improvementend user education
Soft Skills
relationship buildingcommunicationcollaborationproblem solvinginterfacing with physicians